Multi-skilled hotel worker (AFC)

This training aims to professionalise multi-skilled staff, capable within mostly small and open-air hotel or tourist establishments of being autonomous in customer reception duties, preparing and providing quality breakfast service and bar service.

Reception: - welcome customers - deal with telephone calls - carry out simple check in/check out operations - respond to requests

Breakfast: - set up the room - prepare a buffet and/or breakfast - bake pastries - provide service

Bar: - set up and maintain the bar - serve simple drinks

English basic notions in English for professional hotel and catering purposes.

Integration period: Welcome, presentation of training objectives, discovery of the professional environment, awareness of sustainable development, adaptation of the course - 7 hours

Module 1 - 15 hours

Discovery of the professional environment

-Discovery and characteristics of the sector and the profession

-Savoir être and communication in a hotel environment

-. Knowledge of customer typologies

Module 2 - 90 hours

Hotel reception

-Discovery of hotel procedures

-Discovery of the typology of establishments

-Techniques for welcoming customers at a hotel reception, taking into account the specific nature of the establishments

-Handling telephone calls

-Managing customer relations, including in conflict situations or specific health situations (safety)

-Responding to requests for hotel reservations

-Controlling the arrival and departure operations of hotel guests, remedying any contingencies

-Assistance to hotel guests in organising their travel and leisure activities

-Selling hotel products and services, contributing to the development of the business

-Managing complaints

-Compliance with inter-departmental communication rules

-Notions of yield management and social networks

-Awareness of ergonomics at the workstation

-Discovery of hotel procedures

-Maintenance of furniture and specific equipment in accordance with food hygiene rules in commercial catering

-Conditions for a successful welcome

-Order-taking and preparation in compliance with hygiene and safety rules

-Different methods of service (buffet, room service preparation, etc.)

- Baking pastries

-Managing interculturality

Module 4 - 36 hours Mastery of basic bar techniques

-Reception, control and storage of goods

-Discovery and maintenance of equipment

-Mandatory signage

-Serving simple, hot and cold drinks

-Animating the bar and selling products

• Certification of prior learning

• All audiences

-Professional project validated - Knowledge of the conditions for practising the profession or knowledge of the sector of activity - Physical aptitude for practising the profession - Ability to read and write in French - Level A2 in English of the CEFR - Have basic logical reasoning skills and master basic operations

8 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms
• Unmarked room with video projector

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support by the TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Professional courses

Participate in the collective positioning information

Positioning test by appointment.

Show up with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Contact us

Contact us

To work in companies in the hospitality sectors.

Access for people with disabilities

The establishment meets disabled access requirements (access ramps, lift)

Catering

A school restaurant and snack bar are available on the premises

Transport

In the town centre, close to the bus station and SNCF train station, as well as bus routes (Boulevard de Strasbourg, Place de la Liberté)

The following equipment is made available to trainees.

Satisfaction rate: 100%