Room clerk (certification route)

To combine the skills and knowledge required for maintenance and service on the floors of a hotel:
To apply floor techniques: tidying up rooms (untouched or recoated), washrooms, restocking reception products and linen, checking the condition of equipment and reporting anomalies
- Applying the most common cleaning techniques, correctly using and storing cleaning products, checking that equipment is working properly
- Checking the condition of linen and preparing for it to be sent to the laundry
- Serving breakfast in the dining room: setting up the dining room, welcoming customers, supplying food during the service, clearing away tables and dishes
- Serving breakfast in the room: preparing and checking that trays comply with the order (content, timetable), clearing away trays.
- Applying the rules of hospitality, communication and behaviour: applying the rules of good manners, communicating accurately and courteously, complying with instructions and service charts
- Complying with health and safety instructions.

BC01 - Provide breakfast service in the dining room or in the room

• Prepare the various breakfast areas (including seminar room) in compliance with hygiene and health safety rules and in order to comply with the establishment's quality standards
• Welcome the customer in the dining room, complying with the establishment's welcome procedure, to optimise the customer experience
• Serve breakfast in the room, by respecting the customer's choices, in order to satisfy the customer
• Tending the areas dedicated to breakfast by cleaning them throughout the service, and restocking the buffet in order to maintain the cleanliness and attractiveness of the place
• Tidying up the areas dedicated to breakfast at the end of the service, by clearing away the buffet, the crockery, the equipment used, in compliance with hygiene and safety rules, with a view to reusing them for other activities

BC02 - Carry out the maintenance of the establishment's rooms and premises

• Maintain the rooms in compliance with hygiene, safety and comfort rules to guarantee the guest's comfort
• Maintain the public, specific and private areas of the establishment, complying with hygiene, safety and comfort rules, in order to ensure the cleanliness and attractiveness of the establishment
• Assuring the follow-up of maintenance services, by respecting the customer's comfort, taking their wishes and requests into account, in order to promote the image of the establishment
• To maintain the storage office, by putting away the linen, the various products, the cleaning and cleaning equipment according to the defined organisation, and preparing the floor trolley in order to facilitate cleaning operations in the establishment
• Processing dirty linen and waste following cleaning, in an eco-responsible manner, in order to contribute to the establishment's sustainable development policy

• Certificate of professional qualification (CQP)

Find out more about this qualification (RNCP37861, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Be motivated by this profession, have a good image of it, be aware of the conditions of practice and responsibility and accept them: staggered working hours, pressure management, periods of overactivity, prolonged standing, etc.)

12 people

• Fully classroom-based training

• Group lessons
• Classroom examination

• Equipped technical platforms
• Unmarked room with video projector

Positioning upstream of training entry.

Taking account of beneficiary satisfaction during and at the end of training.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Tests at the end of training (One-off assessment)

To work as a floor attendant in hotels, tourist residences and hotel residences, open-air hotels, holiday villages, senior citizens' residences and non-medical retirement homes, and companies providing outsourced cleaning services.

Access for people with disabilities

The establishment meets disabled access requirements (access ramps, lift)

Catering

A school restaurant and snack bar are available on the premises

Transport

In the town centre, close to the bus station and SNCF train station, as well as bus routes (Boulevard de Strasbourg, Place de la Liberté)

- a network of professional partners
- learning activities based as closely as possible on the conditions of professional practice.
- validation throughout the support pathway structured and programmed around each individual's progress.

1st training session, we have no Quality indicators.