CS - Certificate of Specialisation in Food Sales and Advice

The holder of the complementary qualification "Food Sales Advisor" carries out his/her activity in a food retail outlet. He/she is part of an active sales approach in compliance with hygiene and health safety rules for foodstuffs and food preparations.  He/she contributes to the development of a personalised and lasting customer relationship. 

At the end of the course, the candidate is able to:

• supply the sales area with food products
• enhance the product offering
• advise on and sell these products
• foster and develop the sales relationship.

 This level 3 specialisation certificate, is broken down into 2 blocks of skills. Each unit corresponds to a block of skills and a test for which candidates receive a certificate recognising the acquisition of the skills that make up each block. The diploma is awarded on the basis of an average mark of more than 10/20 in all the tests. Candidates who have already validated blocks of skills may be exempted from the corresponding tests.

BC01 - Enhance the range of food products as part of a quality approach

Supply food products:

• Perform daily physical inventory
• Participate in orders
• Receive, checking and storing goods
• Managing waste and instructions
• Organising and maintaining work areas

Enhancing the offer

• Preparing and packaging products
• Applying labelling rules
• Implanting products
• Making, install and update signage
• Stage and dramatise products
• Maintain the department in commercial condition

BC02 - Implement, personalise and develop customer relations

Advise and sell

• Welcome the customer
• Discover, identifying and reformulating the customer's needs
• Adapting to the commercial context and the customer's behaviour
• Presenting food products and arguing
• Advising the customer
• Taking physical and virtual orders
• Proposing additional sales and personalised associated services
• Cashing and carrying out operations complementary to the cashing in

Developing sales activity and building loyalty

• Implementing sales promotions
• Participating in digital sales communication
• Presenting and implementing loyalty-building tools
• Finalising personalised customer care
• Identifying the type of complaint and proposing an appropriate solution

• Diploma from the Ministry of National Education and Youth Level 3 (CAP)

Find out more about this qualification (RNCP37105, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Have a Cap Equipier Polyvalent du Commerce (level 3) or equivalent.

Good level of oral and written French (B2)

Interpersonal skills, organisation, hygiene.

12 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the CFA de l'Académie de Nice disability referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

In-course assessment (CCF)

Tests at the end of training (One-off assessment)

Have a Cap Équipier Polyvalent du Commerce (level 3) or equivalent.

Pre-registration: cliquez ici

In apprenticeship: Training is available within a minimum of 48 hours, subject to validation of your application and availability of places, until the end of the 1st month of the course

Sectors of activity:

• local food retail outlets, whether sedentary or non-sedentary, with or without a production workshop,
• traditional mass retail trade sections.

Type of jobs available: Food sales consultant

Access for people with disabilities

1st training session, we have no Quality indicators.