CS - Certificat de spécialisation Accueil dans les transports (former additional qualification)

Acquire the qualifications needed to welcome, inform, assist and guide passengers and those accompanying them.

• Checking in passengers, their luggage and, where applicable, their vehicle.
• Organising and managing the boarding of passengers on board any means of transport.
• Overseeing the safety and security of passengers.

The activity is located in railway stations, maritime stations, airports and reception halls.

BC01 - Conduct of professional activities

• Greeting
• Selling on operational site
• Proceeding with check-in
• Managing boarding
• Implementing safety and security procedures

BC02 - Application of professional techniques

• Respecting safety and security rules
• Resolving a current safety and security problem on operational site
• . Application of professional techniques
  • Respecting safety and security rules
  • Solving a routine safety and security problem on an operational site
  • Knowing the techniques and professional environment of transport

  BC03 -. Professional communication

  • Manage a face-to-face situation and deal with the problem posed
  • Communicate orally including in English and adapt in relation to a given professional situation

  BC04 - Modern language

  • Understand a spoken modern language
  • Express themselves intelligibly on a subject of general interest
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• Diploma from the Ministry of National Education and Youth Level 4

Find out more about this qualification (RNCP38225, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

General baccalaureate or vocational baccalaureate in the commercial field or baccalaureate level and 3 years' professional experience in a job in a professional field corresponding to the aims of the diploma

• Fully classroom-based training

• Group lessons

• Unmarked room with video projector

Positioning prior to entry into training.

Interviews, remediation with the educational referent and/or company referent during training.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Tests at the end of training (One-off assessment)

Download pre-registration pack

Apprenticeship training: Training is available within a minimum of 48 hours, subject to validation of your application and the position in the company (diploma compliance), until the end of the 1st month in which the action begins.

To work as a reception, information, stopover, shuttle... agent in passenger transport companies, airports, reception halls receiving passengers.

Access for people with disabilities

Transport

Métro line 2: Bougainville
Bus N° 70 : La calade
On foot 1 min

School added value: Lycée La Calade provides learners with an experienced teaching team in the field of transport hospitality.