CS - Certificat de spécialisation Accueil dans les transports (former additional qualification)

Acquire the qualifications needed to welcome, inform, assist and guide passengers and those accompanying them.

• Checking in passengers, their luggage and, where applicable, their vehicle.
• Organising and managing the boarding of passengers on board any means of transport.
• Overseeing the safety and security of passengers.

The activity is located in railway stations, maritime stations, airports and reception halls.

The course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote practical and progressive learning.

BC01 – Carrying out professional activities

• Welcoming passengers
• Selling tickets at the operational site
• Checking in passengers
• Managing boarding
• Implementing safety and security procedures

BC02 - Application of professional techniques

• Complying with safety and security rules
• Resolving a common safety and security issue at an operational site
• Understanding transport techniques and the professional environment

BC03 - Professional communication

• Handle a face-to-face situation and address the issue raised
• Communicate orally, including in English, and adapt to a given professional situation

BC04 - Modern languages

• Understand a modern spoken language
• Express oneself clearly on a topic of general interest

Throughout the course, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor learning to each individual’s needs.

A work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Diploma from the Ministry of National Education and Youth Level 4

Find out more about this qualification (RNCP38225, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

General baccalaureate or vocational baccalaureate in the commercial field or baccalaureate level and 3 years' professional experience in a job in a professional field corresponding to the aims of the diploma

• Fully classroom-based training

• Group lessons

• Unmarked room with video projector

Positioning prior to entry into training.

Interviews, remediation with the educational referent and/or company referent during training.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Assessments are organised throughout the course and at the end of the programme, in accordance with the qualification framework. Assessment tests may take the form of in-course assessments (CCF) and/or final examinations.

Support with exam preparation is provided throughout the course to help candidates succeed.

This qualification is awarded following validation by the academic examination board.

If a candidate fails the qualification, they retain credit for the modules they have passed and may retake the remaining examinations at a later date. The modules passed remain valid for 5 years

Download pre-registration pack

Apprenticeship training: Training is available within a minimum of 48 hours, subject to validation of your application and the position in the company (diploma compliance), until the end of the 1st month in which the action begins.

To work as a reception, information, stopover, shuttle... agent in passenger transport companies, airports, reception halls receiving passengers.

Access for people with disabilities

Transport

Métro line 2: Bougainville
Bus N° 70 : La calade
On foot 1 min

School added value: Lycée La Calade provides learners with an experienced teaching team in the field of transport hospitality.