CQP Advanced Sales Advisor in Spare Parts and Accessories

The aim of this course is to prepare you with the professional techniques that will enable you to:

Market spare parts, accessories and products at different sales outlets (workshop / shop / in-store and remote counters,...)

Perform warehousing activities (storage, reception, dispatch,...)

Organise the activity of sales outlets within the company and take part in stock management.

The Senior Spare Parts and Accessories Sales Advisor provides remote sales and technical advice, particularly by telephone, particularly in complex technology areas.

- Advice on and sale of spare parts and accessories in a sales area: 165 h

Welcome and identify customer demand in a PRA sales area.

Advise and argue on PRA VP products adapted to customer demand

Advise and argue on PRA VI products adapted to customer demand.

Advise and argue on PRA Motorcycle products adapted to customer demand

Make complementary and additional PRA sales

Invoicing and closing the PRA sale Showcasing PRA products in the sales area.

- Advise on and sell spare parts and accessories over the telephone: 150 h

Welcome and identify the customer's PRA request on the telephone.

Advise and argue on the PRA VP products adapted to the customer request.

Advise and argue on PRA VI products adapted to customer demand

Advise and argue on PRA Motorcycle products adapted to customer demand.

Make complementary and additional PRA sales

Argument the PRA sales commercial proposal

Bill and close the PRA sale.

- Processing spare parts and accessories orders: 130 h

Drafting a PRA order proposal.

Process PRA customer complaints.

- Receiving, storing and preparing orders: 100 h

Physically receive an order

Prepare and dispatch an order

Stock products Perform product stitching.

- Preparing for the interview with the jury 7 hrs.

- Educational regulation 35 h

- Test time per candidate 3 h

• Certificate of professional qualification (CQP)

Find out more about this qualification (RNCP36221, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Be aged 18 or over

Have a CAP/BEP/BAC Pro qualification or equivalent in the fields of Commerce - Sales - Warehousing - Maintenance of industrial or automotive vehicles.

Have a taste for human relations

Demonstrate good listening skills and a sense of service

Be motivated by commercial challenges

Be interested in automotive techniques and their developments

Be methodical, tidy and autonomous

10 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of training entry.

National Education certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

National Education certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Tests at the end of training (One-off assessment)

Pre-registration form on www.cfaen84.fr or contact us.
Positioning test and interview by appointment.Pre-registration form on www.cfaen84.fr or contact us.

BTS NDRC ( Negotiation and digitalisation of customer relations), BTS MCO ( Operational commercial management)

Access for people with disabilities

Success rate: XX%