KNOWLEDGE OF PEOPLE - Dealing with aggressive residents - Managing a violent situation

This training should enable them to develop the following skills:

-Inquiring themselves to better understand and identify the causes and manifestation of different forms of violence
-Verbalising their feelings and expressing their anxieties
-Developing their listening and dialogue skills
-Distinguishing between real and false problems
-.Defusing conflict situations
-Controlling fear and reactionary aggression
-Better managing and channelling the stress of their interlocutors
-Developing an effective strategy for dealing with threats and verbal and physical aggression.

Aggression in an institution:

- resident aggression

- conflictual relationships

Managing a violent situation:

- forms of violence and types of aggressors

- dealing with aggression

- appropriate responses

- anticipating risky situations

- anxiety

- aggression

- flight

- fear

- repeated or even daily aggressive behaviour

Practical exercise:

- preventing aggression and violence.

• Statement of skills and/or competencies

• All audiences

Caregivers working in establishments (nurses, care assistants), staff from other paramedical categories and administrative staff.

Employees in the home help sector.

• Fully classroom-based training

• Group lessons

EN-certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers

Access for people with disabilities

Transport

Métro line 2: Bougainville
Bus N° B2 : La viste
On foot 2 min