At the end of the training course, the learner will be able to:
Identify the components of professional communication (verbal, para-verbal, non-verbal).
Practise active listening and reformulation to limit misunderstandings.
Adapting your language and posture to suit the person you are talking to (colleague, hierarchy, customer).
The training consists of several modules:
1: Exchange fundamentals
Welcome and tour de table: "Your day-to-day communication challenges".
Thematic: The pattern of communication and the noises (filters) that disrupt the message.
Launch of the e-learning course.
2: Relationship Tools
Module 1: The "3V" rule (Verbal, Vocal, Visual) and the importance of first impressions.
Module 2 : Active listening: knowing how to be silent for better understanding.
Module 3: Assertiveness: daring to say things without being aggressive or passive.
Module 4: Netiquette and the telephone: communicating well via digital tools.
3 : Practice & Debriefing
Role-playing: Simulations of everyday situations (asking for help, reporting a delay, presenting a project).
Debriefing: Analysis of behaviour and adjustments by the trainer. -
Evaluation: Final quiz to validate professional reflexes.
Certification of prior learning
Maximum total duration of 7 hours
The duration of the course is indicative and will be determined according to your profile.
All audiences
None
8 people
Teaching method
Fully classroom-based training
Teaching methods
Services provided face-to-face and/or remotely
Equipment
Room equipped with networked computer workstations
Monitoring and individualisation
Beneficiary satisfaction is taken into account during and at the end of the training course.
For beneficiaries with disabilities: possible adaptation of training and certification procedures, support by the TH referent.
In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.
Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.
Occupational psychologist consultants.
Assessments during the course using quizzes.
Final certificate of prior learning.
Total price including VAT : 770.00 € Hourly rate : 110.00
Hourly rate (incl. VAT): €110.00
This price is indicative and non-contractual. Depending on your status, this course may be fully financed. Contact us.
Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.
Weekly start-up
Weekly start-up
Cette formation peut être financée par différents partenaires : Etat, collectivités territoriales, entreprises, OPCO,... (sous conditions). Nous vous remettrons un devis personnalisé et vous aiderons à constituer votre dossier de demande de financement.
Cette formation peut être financée par différents partenaires : Etat, collectivités territoriales, entreprises, OPCO,... (sous conditions). Nous vous remettrons un devis personnalisé et vous aiderons à constituer votre dossier de demande de financement.
Mastering the codes of communication in the professional environment
Access for people with disabilities
Accessible to people with disabilities .
Transport
Tramway lines 2 and 3: République-Dames station Or Metro line 2: Joliette station
Soft Skills approach: A focus on behavioural skills, which are increasingly sought after by recruiters.
Real-life situations: Training on concrete cases (answering the phone, greeting a colleague, passing on an instruction).
Relational survival kit:Memory sheets on active listening and non-verbal communication.
Access to online resources and digital tools for a better understanding and application of the concepts
1st training session, we have no Quality indicators.
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