Communicating effectively in the workplace: Introduction to business communication

At the end of the training course, the learner will be able to:

• Identify the components of professional communication (verbal, para-verbal, non-verbal).
• Practise active listening and reformulation to limit misunderstandings.
• Adapting your language and posture to suit the person you are talking to (colleague, hierarchy, customer).

The course is made up of several modules:

1: Exchange fundamentals

• Welcome and tour de table: "Your day-to-day communication challenges".
• Topic: The pattern of communication and the noises (filters) that disrupt the message.
• Launch of the e-learning course.

2: Relationship Tools

• Module 1: The "3V" rule (Verbal, Vocal, Visual) and the importance of first impressions.
• Module 2 : Active listening: knowing how to be silent for better understanding.
• Module 3: Assertiveness: daring to say things without being aggressive or passive.
• Module 4: Netiquette and the telephone: communicating well via digital tools.

3 : Practice & Debriefing

• Role-playing: Simulations of everyday situations (asking for help, reporting a delay, presenting a project).
• Debriefing: Analysis of behaviour and adjustments by the trainer. -
• Evaluation: Final quiz to validate professional reflexes.

• Certification of prior learning

• All audiences

None

8 people

• Fully classroom-based training

The training course takes place in person at the centre, which provides the ideal setting for building group dynamics, encouraging interactive discussions between trainees and making use of professional equipment.

• Equipped technical platforms

To help us improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Feedback on participants’ satisfaction is gathered both during and at the end of the training course.

For participants with disabilities: training and certification arrangements can be adapted where necessary, with support from the disability liaison officer.

Assessment prior to the start of the training course.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Mastering the codes of communication in the professional environment

Access for people with disabilities

Transport

Bus less than 100 metres away and SNCF train station 350 metres away

• Soft Skills approach: A focus on behavioural skills, which are increasingly sought after by recruiters.
• Real-life situations: Training on concrete cases (answering the phone, greeting a colleague, passing on an instruction).
• Relational survival kit:Memory sheets on active listening and non-verbal communication.
• Access to online resources and digital tools for a better understanding and application of the concepts