CCP 2 "Reception and administrative management of patients and users" - Titre professionnel Secretaire assistant médico-social (French only)

This certificate of professional skills is the second of the Secrétaire Assistant(e) Médico-social(e) professional qualification.

At the end of this training, the holder of this certificate will be able, in compliance with professional secrecy and the establishment's quality approach, to provide reception and administrative care for patients or users.

He/she will be able to:
- inform and direct the public in a health, medico-social or social service
- plan and manage appointments for patients or users
- provide medico-administrative and social care for the patient or user

He/she will carry out his/her responsibilities within a multidisciplinary team, respecting confidentiality. .

Discovering the training course

- The CCP in the professional title, complementary skills for practising the profession.

- Representation of the profession and the proposed training pathway.

Instructing and directing the public in a health, medico-social or social service

- Providing a physical reception for visitors

- Screening calls, providing information and directing patients, users or families to the relevant services.

Planning and managing patient or user appointments

- Making appointments and confirming them by post, email or text message.

- Monitoring cancellations and postponements and updating diaries in real time.

- Informing patients about reception times and the progress of their examination. Listening to the people they are dealing with, they assess the urgency of situations and gather information useful for dealing with requests.

- Communicating to patients or users any useful explanations about the progress of their journey and their care (administrative, medical, paramedical, social).
After a consultation, examination, hospitalisation, ...

Assuring the medico-administrative and social care of the patient or user

- collecting, digitising and recording in the information system the data and documents required for the medico-administrative and social care of the patient or user (identity card, health insurance card, test results, supporting documents for resources, etc.), in compliance with legislation and identity-vigilance rules.

- communicate to the patient or user any useful explanations on the course of their journey and their care (administrative, medical, paramedical, social).
After a consultation, examination, hospitalisation,enter the procedures and prepare the coding of services, under the responsibility of the medical profession.After a consultation, examination or hospital stay, enter the procedures and prepare the coding of the services, under the responsibility of the medical staff.

- draw up the invoices and ensure the teletransmission of the elements to the organisations concerned (CPAM, MSA, etc.), participate in monitoring the production and enhancement of data (PMSI).

• Certificate of Professional Competence (CCP) Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP36805, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Total maximum duration of 1,283 hours, including 823 hours on the job and 460 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

- Première-Terminale level or equivalent

- Desired professional skills: adaptability and organisational skills, fluency in written and oral expression, interpersonal skills and self-control.

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16 people

Teaching method

• Fully classroom-based training

Teaching methods

• Personalised course
• Group lessons

Equipment

• Resource centre
• Room equipped with networked computer workstations
• Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of training entry.

Taking into account beneficiary satisfaction during and at the end of training.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support from the GRETA-CFA TH referent.

Interviews, remediation with the educational referent and/or company referent during the course.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Trainers experienced in the individualisation of learning

Teachers certified by the French Ministry of Education, trainers with 3 years' higher education qualifications and significant experience in adult education, professional lecturers

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Tests at the end of the course (one-off assessment)

Professional portfolio

Interview with a professional panel

Possibility of validating one or more skill blocks

Total price incl. VAT : 5060.00 €
Hourly rate incl. VAT : 11.00 €
Hourly rate incl. VAT : 11.00 Hourly rate including VAT: €11.00
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

Contact us to register for a meeting.

This specialisation gives you access to jobs as a medical secretary or medico-social secretary

Which you will be able to carry out in various sectors of activity such as:
the public, semi-public or private sector, in the health, social and medico-social environments (hospitals, clinics, doctors' surgeries, medical imaging centres, regional, departmental and communal health and social action departments, Establishments Accommodating Dependent Elderly People (EHPAD), occupational medicine centres, accommodation centres for people in difficulty, mutual aid and relief associations, etc.).In the civil service (hospital or local authority), permanent access to the job is subject to a competitive examination.

With experience, the medico-social secretary-assistant can progress to the position of manager of medical secretariats or medical information technician (TIM).

Access for people with disabilities

Accessible to people with disabilities
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Transport

behind the police station
near the village hall and bowling alley

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Titre Professionnel Secrétaire assistant médico-social - Istres

- learning activities offered as close as possible to the conditions of professional practice.

- a personalised pathway at the heart of a group learning system.

- validation throughout the support pathway articulated and programmed on the progress of each individual.

- mixed training teams made up of professionals and teachers specialising in the sector of activity

- mastery of support in relation to the constraints of validation of qualifications Authorisation of GRETA-CFA as an examination centre

- active partnerships with companies in the sector of activity and help in finding work placements

- TOSA certification offered on WORD, EXCEL and/or DIGITAL Skills adding to the employability of trainees at the end of the course.

Success rate: 100%

Satisfaction rate: 100%

Recommendation rate from former trainees: 100%

Overall job placement rate: 50%

Study continuation rate: 0%

Interruption rate during training: 0%

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