CAP (vocational training certificate) for multi-skilled tradespeople

Objectives:

The holder of the "CAP Équipier polyvalent du commerce" diploma carries out his/her activity in an omnichannel context within a commercial unit that distributes products and services. To do this, they comply with health and safety rules.

On completion of the course, they will be able to:
- receive and monitor orders and parcels;
- contribute to supplying and enhancing the commercial unit;
- welcome, inform, advise and support customers throughout their purchasing process.

BC01 - Receive and track orders

- Participate in placing supplier orders
- Receive
- Store
- Prepare orders for customers

BC02 - Showcase and stock

- Stock, shelving and tidying according to the nature of the products
- Showcasing the products and the sales area
- Taking part in product packaging operations
- Installing and updating signage
- Combating shrinkage and taking part in inventory operations

BC03 - Advising and supporting customers during their purchasing journey

- Preparing their working environment
- Making contact with the customer
- Supporting the customer journey in an omnichannel context
- Finalising customer care
- Receiving routine complaints

BC04 - Prevention - Health - Environment

- Applying a method for analysing an everyday situation and documentation
- Relating a physiological phenomenon, an environmental issue, a regulatory provision, with a preventive measure
- Propose a solution to a health-related problem, environment or consumption and argue for a choice
- Communicate in writing and orally using clear syntax and appropriate technical vocabulary
- Act in an emergency situation

BC05 - French

BC06 - History - geography - Moral and civic education

BC07 - Mathematics and physics-chemistry

BC08 - Physical and sports education (for apprentices)

BC09 - English

• Diploma from the Ministry of National Education and Youth Level 3

Find out more about this qualification (RNCP40994, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Level 3ème or equivalent experience.

10 people

16 people

10 people

• Fully classroom-based training

• Personalised course
• In-company on-the-job training
• Group lessons
• Classroom examination

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning prior to entry into training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account beneficiary satisfaction during and at the end of training.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

National Education certified teachers, Bac +3 trainers with significant experience in adult education, professional contributors.

Expert assessors in the observation and analysis of results (mastery of skills).

Experienced trainers in the individualisation of learning.

Coursework assessment (CCF)

Positioning test by appointment.

Interview by appointment.

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Enter employment in positions:

- self-service employee, supermarket, department.

- multi-skilled team member: checkout, retail,

- salesperson in fresh produce, general food, utility products, ready-to-wear, clothing.

Continue your studies in the retail sector: BAC PRO Commerce and sales trades, reception trades, ...

Access for people with disabilities

Catering

Transport

Success rate: 80%

Satisfaction rate: 100%