CAP (vocational training certificate) for multi-skilled tradespeople

Objectives:

The holder of the "CAP Equipier Polyvalent du Commerce" will be able:

- to carry out his/her organisational, advisory and sales activities in a multi-channel environment within commercial units distributing products or services.

- to exercise his/her responsibilities in compliance with health and safety rules and within the dynamic desired by the company.

- to ensure the efficient receipt and follow-up of orders and parcels.

- to oversee and contribute to the supply and enhancement of the commercial unit.

- to meet customers' expectations, welcoming them, informing them, advising them and supporting them throughout their purchasing journey, whatever the communication channel used.

- to work effectively as part of a team

Receiving and tracking orders :

Participating in placing supplier orders - Receiving - Stocking - Preparing orders for customers

Developing and supplying :

Provisioning, shelving and tidying according to the nature of the products - Highlighting the products and the sales area - Taking part in product packaging operations - Installing and updating signage - Combating shrinkage and taking part in inventory operations

Advising and supporting customers during their purchasing journey :

Preparing the working environment - Making contact with the customer - Supporting the customer journey in an omnichannel context - Finalising customer care - Receiving routine complaints

Prevention-health-environment

Applying a method for analysing a situation in professional or everyday life and documentation - Relating a physiological phenomenon, an environmental issue, a regulatory provision, with a preventive measure - Propose a solution to resolve a problem related to health, the environment or consumption and argue for it - Communicate in writing and orally using clear syntax and appropriate technical vocabulary - Act when faced with an emergency situation.

French

Communicating: listening, dialoguing and expressing oneself - Reformulating, in writing and orally, a message read or heard - Evaluating and improving one's oral or written production - Reading, understanding and presenting documentary or fictional texts - Giving an oral or written account of a professional experience.

History-geography-moral and civic education: Master and use chronological and spatial reference points: memorise and appropriate concepts, find one's bearings, contextualise (HG) -Appropriate historical and geographical approaches: construct and express a coherent, supported argument based on the benchmarks and concepts in the syllabus (EMC) - Construct their judgement (EMC) - Make the principles and values of the Republic their own (HG-EMC)

Mathematics and physics-chemistry : Search for, extract and organise information - Carry out a method of resolution or an operating protocol, respecting safety rules - Experiment, use a simulation - Criticise a result, argue: check a hypothesis, carry out logical reasoning - Report on it.

Living foreign language: Understanding oral language - Understanding a written document - Expressing oneself in writing - Expressing oneself orally continuously - Interacting orally

• Diploma from the Ministry of National Education and Youth Level 3

Find out more about this qualification (RNCP34947, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Level 3ème or equivalent experience.

10 people

16 people

10 people

• Fully classroom-based training

• Personalised course
• In-company on-the-job training
• Group lessons
• Classroom examination

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning prior to entry into training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account beneficiary satisfaction during and at the end of training.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

National Education certified teachers, Bac +3 trainers with significant experience in adult education, professional contributors.

Expert assessors in the observation and analysis of results (mastery of skills).

Experienced trainers in the individualisation of learning.

Coursework assessment (CCF)

Positioning test by appointment.

Interview by appointment.

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Enter employment in positions:

- self-service employee, supermarket, department.

- multi-skilled team member: checkout, retail,

- salesperson in fresh produce, general food, utility products, ready-to-wear, clothing.

Continue your studies in the retail sector: BAC PRO Commerce and sales trades, reception trades, ...

Access for people with disabilities

Catering

Transport

Success rate: 80%

Satisfaction rate: 100%