CAP (vocational training certificate) for multi-skilled tradespeople

Objectives:

The holder of the "CAP Équipier polyvalent du commerce" diploma carries out his/her activity in an omnichannel context within a commercial unit that distributes products and services. To do this, they comply with health and safety rules.

On completion of the course, they will be able to:
- receive and monitor orders and parcels;
- contribute to supplying and enhancing the commercial unit;
- welcome, inform, advise and support customers throughout their purchasing process.

BC01 - Receive and track orders

- Participate in placing supplier orders
- Receive
- Store
- Prepare orders for customers

BC02 - Showcase and stock

- Stock, shelving and tidying according to the nature of the products
- Showcasing the products and the sales area
- Taking part in product packaging operations
- Installing and updating signage
- Combating shrinkage and taking part in inventory operations

BC03 - Advising and supporting customers during their purchasing journey

- Preparing their working environment
- Making contact with the customer
- Supporting the customer journey in an omnichannel context
- Finalising customer care
- Receiving routine complaints

BC04 - Prevention - Health - Environment

- Applying a method for analysing an everyday situation and documentation
- Relating a physiological phenomenon, an environmental issue, a regulatory provision, with a preventive measure
- Propose a solution to a health-related problem, environment or consumption and argue for a choice
- Communicate in writing and orally using clear syntax and appropriate technical vocabulary
- Act in an emergency situation

BC05 - French

BC06 - History - geography - Moral and civic education

BC07 - Mathematics and physics-chemistry

BC08 - Physical and sports education (for apprentices)

BC09 - English

• Diploma from the Ministry of National Education and Youth Level 3

Find out more about this qualification (RNCP40994, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Level 3ème or equivalent experience.

25 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning prior to entry into training.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the Académie de Nice CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

In-course assessment (CCF)

Tests at the end of training (One-off assessment)

Review of application by UFA Jeanne et Paul Augier: CV, covering letter and individual interview

Registration: cliquez ici

Enter employment in positions:

- self-service employee, supermarket, department.

- multi-skilled team member: checkout, retail,

- salesperson in fresh produce, general food, utility products, ready-to-wear, clothing.

Continue your studies in the retail sector: BAC PRO Commerce and sales trades, reception trades, ...

Access for people with disabilities

Success rate:100%

Satisfaction rate: 88.7%

Breakage rate of apprenticeship contracts signed: 7.7%

Continuation rate:78%

Overall rate of integration into employment: 11.1%

Integration rate into the target profession: 78%

Added value of the establishment: cliquez ici