CAP (vocational training certificate) for multi-skilled tradespeople

Objectives:

The holder of the "CAP Equipier Polyvalent du Commerce" will be able:

- to carry out his/her organisational, advisory and sales activities in a multi-channel environment within commercial units distributing products or services.

- to exercise his/her responsibilities in compliance with health and safety rules and within the dynamic desired by the company.

- to ensure the efficient receipt and follow-up of orders and parcels.

- to oversee and contribute to the supply and enhancement of the commercial unit.

- to meet customers' expectations, welcoming them, informing them, advising them and supporting them throughout their purchasing journey, whatever the communication channel used.

- to work effectively as part of a team

Receiving and tracking orders :

Participating in placing supplier orders - Receiving - Stocking - Preparing orders for customers

Developing and supplying :

Provisioning, shelving and tidying according to the nature of the products - Highlighting the products and the sales area - Taking part in product packaging operations - Installing and updating signage - Combating shrinkage and taking part in inventory operations

Advising and supporting customers during their purchasing journey :

Preparing the working environment - Making contact with the customer - Supporting the customer journey in an omnichannel context - Finalising customer care - Receiving routine complaints

Prevention-health-environment

Applying a method for analysing a situation in professional or everyday life and documentation - Relating a physiological phenomenon, an environmental issue, a regulatory provision, with a preventive measure - Propose a solution to resolve a problem related to health, the environment or consumption and argue for it - Communicate in writing and orally using clear syntax and appropriate technical vocabulary - Act when faced with an emergency situation.

French

Communicating: listening, dialoguing and expressing oneself - Reformulating, in writing and orally, a message read or heard - Evaluating and improving one's oral or written production - Reading, understanding and presenting documentary or fictional texts - Giving an oral or written account of a professional experience.

History-geography-moral and civic education: Master and use chronological and spatial reference points: memorise and appropriate concepts, find one's bearings, contextualise (HG) -Appropriate historical and geographical approaches: construct and express a coherent, supported argument based on the benchmarks and concepts in the syllabus (EMC) - Construct their judgement (EMC) - Make the principles and values of the Republic their own (HG-EMC)

Mathematics and physics-chemistry : Search for, extract and organise information - Carry out a method of resolution or an operating protocol, respecting safety rules - Experiment, use a simulation - Criticise a result, argue: check a hypothesis, carry out logical reasoning - Report on it.

Living foreign language: Understanding oral language - Understanding a written document - Expressing oneself in writing - Expressing oneself orally continuously - Interacting orally

• Diploma from the Ministry of National Education and Youth Level 3 (CAP)

Find out more about this qualification (RNCP34947, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Level 3ème or equivalent experience.

24 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.
Equivalences and gateways, please consult us: accueil@greta-cfa-84.fr

For beneficiaries with disabilities: examination of possible adaptations (reception, training and certification arrangements, compensation arrangements): contact: referent.handicap@greta-cfa-84.fr

Interviews, remediation with the educational referent and/or company referent during training.

Beneficiary satisfaction is taken into account during and at the end of training.

Possibility of post-training support.

Trainers experienced in individualised learning.

Contrôle en cours de formation (CCF)

Evuves en fin de formation (Évaluation ponctuelle)

Possibilité de valider un/des blocs de compétences

En cas de validation partielle de la certification, la durée de validité des modules obtenus est de : 5 years

Positioning test and interview by appointment: accueil@greta-cfa-84.fr

Pre-registration link: cliquez ici

Contact us to register for a meeting
accueil@greta-cfa-84.fr

Enter employment in positions:

- self-service employee, supermarket, department.

- multi-skilled team member: checkout, retail,

- salesperson in fresh produce, general food, utility products, ready-to-wear, clothing.

Continue your studies in the retail sector: BAC PRO Commerce and sales trades, reception trades, ...

Access for people with disabilities

• • Number of learners * : 19
  Number of learners sitting the exam : 15
  • Satisfaction rate * : 74%
  • Exam pass rate * : 100%
  Integration rate at end of course *: 30%Integration rate into the intended profession *: 30%Study continuation rate *: 60%
  Turn-off rate * : 5%
  
  • Dropout rate * : 21%

  * Reference period 01/09/2023 to 30/07/2024, calculated on the number of responses obtained

  **Results calculated on the number of candidates submitted

• Opportunities: Direct access to employment in all types of retail outlets
  
  
• Continuation of course : Bac Pro Métiers du Commerce et de la Vente
  
  
• Parcours Réussite :
  • Mélissa continued on to the Bac Pro Métiers du Commerce et de la Vente (Mention AB), then entered the BTS MCO. She is currently preparing her exams for the 2025 session.

• Added value:
  

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