CAP (vocational training certificate) for multi-skilled tradespeople

Objectives:

The holder of the "CAP Équipier polyvalent du commerce" diploma carries out his/her activity in an omnichannel context within a commercial unit that distributes products and services. To do this, they comply with health and safety rules.

On completion of the course, they will be able to:
- receive and monitor orders and parcels;
- contribute to supplying and enhancing the commercial unit;
- welcome, inform, advise and support customers throughout their purchasing process.

The course is organised into several skill modules, allowing for step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote practical and progressive learning.

BC01 - Receiving and tracking orders

• Assisting with placing orders with suppliers
• Receiving goods
• Storing goods
• Preparing orders for customers

BC02 - Displaying and stocking

• Stocking, shelving and organising stock according to product type
• Displaying products and optimising the retail space
• Assist with product packaging
• Install and update signage
• Prevent stock shrinkage and assist with stock-taking

BC03 - Advising and assisting customers throughout their shopping journey

• Preparing the work area
• Engaging with customers
• Supporting the customer journey in an omnichannel context
• Complete the customer service process
• Handle routine complaints

BC04 – Prevention – Health – Environment

• Apply a method for analysing an everyday situation and documentation
• Link a physiological phenomenon, an environmental issue or a regulatory provision to a preventative measure
• Propose a solution to resolve a problem related to health, the environment or consumer affairs, and justify a choice
• Communicate in writing and orally using clear syntax and appropriate technical vocabulary
• Respond to an emergency situation

BC05 - French

BC06 - History – Geography – Moral and Civic Education

BC07 - Mathematics and Physics-Chemistry

BC08 - Physical Education and Sport (for apprentices)

BC09 - English

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor learning to each individual’s needs.

A work placement also enables students to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learners to learn in conditions that closely resemble the real working world.

• Diploma from the Ministry of National Education and Youth Level 3

Find out more about this qualification (RNCP40994, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Level 3ème or equivalent experience.

22 people

• Fully classroom-based training

The training course takes place in person at the centre, which provides the ideal setting for building group dynamics, encouraging interactive discussions between trainees and making use of professional equipment.

• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.
Equivalences and gateways, please consult us: accueil@greta-cfa-84.fr

For beneficiaries with disabilities: examination of possible adaptations (reception, training and certification arrangements, compensation arrangements): contact: referent.handicap@greta-cfa-84.fr

Interviews, remediation with the educational referent and/or company referent during training.

Beneficiary satisfaction is taken into account during and at the end of training.

Possibility of post-training support.

Trainers experienced in individualised learning.

Assessments are organised throughout the course and at the end of the programme, in accordance with the qualification framework. Assessment tests may take the form of in-course assessments (CCF) and/or final examinations.

Support with exam preparation is provided throughout the course to help candidates succeed.

This qualification is awarded following validation by the academic examination board.

If a candidate fails the qualification, they retain credit for the modules they have passed and may retake the remaining examinations at a later date. The modules passed remain valid for 5 years

Positioning test and interview by appointment: accueil@greta-cfa-84.fr

Pre-registration link: cliquez ici

For apprenticeship courses starting in September, the access deadline is from September to November (in special cases, please contact us).

Contact us to register for a meeting
accueil@greta-cfa-84.fr

Enter employment in positions:

- self-service employee, supermarket, department.

- multi-skilled team member: checkout, retail,

- salesperson in fresh produce, general food, utility products, ready-to-wear, clothing.

Continue your studies in the retail sector: BAC PRO Commerce and sales trades, reception trades, ...

Access for people with disabilities

The ground-floor premises are suitable for visitors of all ages.

Hosting

Partnership with a nearby boarding school available on request.

Catering

A dining area is available for students (water dispenser, microwave, tables and chairs).

Bakeries, snack bars and restaurants nearby.

Transport

Bus station and railway station 10–15 minutes’ walk away.

Car park available.

• Indicators
• • Number of learners *: 52
  • Satisfaction rate *: 79%
  • Exam pass rate *: 100%
  • Employment rate upon completion of the course *: 95%
  • Employment rate in the targeted profession *: 71%
  • Rate of progression to further study *: 82%
    
  • Termination rate for apprenticeship contracts entered into *: 45.5%
    
  • Drop-out rate during the course *: 14%

  * Reference period: 1 September 2025 to 31 August 2026; calculated based on the number of responses received

  ** Results calculated based on the number of candidates who sat the exam 

• Career prospects:

Direct entry into employment in all types of retail outlets

• Further study options:

Vocational Baccalaureate in Commerce and Sales (Option A or B)

• ‘Réussite’ pathway:

Mélissa went on to study the Vocational Baccalaureate in Retail and Sales (AB distinction), then enrolled on the BTS in Retail Management (MCO), which she completed in 2025.

Mathys, Ethan, Stéphane, Théo, Kelly, Léonie, Ambre, Zoé and Noé have enrolled on the Vocational Baccalaureate in Retail and Sales (Option A) and are preparing for the 2028 examination session.

• Added value:

GRETA CFA Vaucluse | Avignon | Facebook

GRETA-CFA Vaucluse (@gretacfa.vaucluse) • Instagram photos and videos

GRETA-CFA Vaucluse | LinkedIn

Our performance indicators are available on the website: cliquez ici

• Partnership:

 A partnership agreement with Restos du Cœur helps learners develop their skills through real-life scenarios, enabling them to sell items on a charitable basis for the benefit of those in need.