CAP Commercialisation et Services en Hôtel Café Restaurant (First examination session 2024)

The holder of the certificat d'aptitude professionnelle "commercialisation et services en hôtel-café-restaurant" holds a position in the hotels, cafés-brasseries, restaurants sector.

Under the hierarchical authority:

- he/she contributes to the welcome and well-being of a French and foreign clientele;

- he/she carries out services in hotels, café-brasseries, restaurants and implements techniques specific to the activity;

- he/she contributes to the marketing of services;

- he/she complies with current health and safety procedures; his/her professional practice is environmentally friendly;

- he/she contributes to the smooth running of the business.

BC01 - Organising services in hotels, cafés-brasseries, restaurants

Receiving, checking and storing goods

Collecting all information and scheduling activities

BC02 - Welcoming, marketing and carrying out services in hotels, cafés-brasseries, restaurants

Greeting, taking charge of and informing customers and contributing to the sale of services

Implementing set-up and preparation techniques

Implementing professional techniques, ensure the service and its follow-up

Communicate according to the professional context and respecting the customs of the profession

BC03 - French and history-geography-moral and civic education BC04 - Mathematics and physics-chemistry

BC05 - Physical education and sport

BC06 - Prevention-health-environment

Apply a method for analysing a situation from professional or everyday life and a documentation

Relate a physiological phenomenon, an environmental issue, a regulatory provision, with a preventive measure

Propose a solution to resolve a problem related to health, the environment or consumption and argue for a choice

Communicate in writing and orally

Act when faced with an emergency situation

• Diploma from the Ministry of National Education and Youth Level 3 (CAP)

Find out more about this qualification (RNCP37554, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Level 3ème or equivalent experience guaranteeing the ability to read and write French.

Good physical stamina and the ability to adapt to working hours are recommended. Organisational skills and good communication skills are also desirable.

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• Fully classroom-based training

• Group lessons

• Equipped technical platforms

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account the satisfaction of beneficiaries during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

In-course assessment (CCF)

Possibility of validating one or more skill blocks

Positioning test and interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Insertion into employment in:

• all catering sectors
• café-brasseries
• hotels

Access for people with disabilities

Pre-registration on the Netyparéo application portal:

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Our indicators can be consulted on the site: 

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