CAP in Hotel-Café-Restaurant Marketing and Services

This sandwich course is eligible for the CPF.

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from 1 September 2025 to 30 June 2027

from 1 September 2026 to 30 June 2028

The holder of the certificat d'aptitude professionnelle "commercialisation et services en hôtel-café-restaurant" holds a position in the hotels, cafés-brasseries, restaurants sector.

He/she is able to:

- contribute to the welcome and well-being of French and foreign customers;
- provide services in hotels, café-brasseries, restaurants;
- prepare food in café-brasseries, hotels and restaurants;
- implement professional techniques specific to the activities ;
- contribute to the marketing of services;
- comply with current health and safety procedures;
- comply with the practices of the establishment in which you work and take account of the issues surrounding food and sustainable development

The course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote practical and progressive learning.

BC01 - Organising services in hotels, cafés and restaurants

Receiving, checking and storing goods
Gathering all relevant information and organising one’s activities

BC02 - Welcoming guests, promoting services and providing customer service in hotels, cafés and restaurants

Welcoming guests, attending to their needs, providing information and contributing to the sale of services
Implementing set-up and preparation techniques
Apply professional techniques, deliver the service and follow up on it
Communicate appropriately in a professional context, in accordance with industry standards

BC03 - French and History, Geography, Moral and Civic Education

BC04 - Mathematics and Physics-Chemistry

BC05 - Physical Education and Sport (for apprentices)

BC06 - Health, safety and the environment

Apply a method for analysing a situation in professional or everyday life and relevant documentation
Link a physiological phenomenon, an environmental issue or a regulatory provision to a preventative measure
Propose a solution to resolve a problem relating to health, the environment or consumer affairs, and justify a choice
Communicate in writing and orally
Respond appropriately to an emergency situation

BC07 - Modern Foreign Language

Throughout the course, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor learning to each individual’s needs.

A work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learners to learn in conditions that closely resemble the real working world.

Diploma from the Ministry of National Education and Youth Level 3

Find out more about this qualification (RNCP38424, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 800 hours
The duration of the course is indicative and will be determined according to your profile.

All audiences

Level 3ème or equivalent experience guaranteeing the ability to read and write French.

Good physical stamina and the ability to adapt to working hours are recommended. Organisational skills and good communication skills are also desirable.

30 people

Teaching method

Fully classroom-based training

Teaching methods

Group lessons

Equipment

Equipped technical platforms
Room equipped with networked computer workstations
Unmarked room with video projector

Monitoring and individualisation

Positioning prior to entry into training.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the CFA de l'Académie de Nice disability referent

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Assessments are organised throughout the course and at the end of the programme, in accordance with the qualification framework. Assessment tests may take the form of in-course assessments (CCF) and/or final examinations.

Support with exam preparation is provided throughout the course to help candidates succeed.

This qualification is awarded following validation by the academic examination board.

If a candidate fails the qualification, they retain credit for the modules they have passed and may retake the remaining examinations at a later date. The modules passed remain valid for 5 years

Total price incl. VAT: €14760.00
This price list is for information only. This price is indicative and non-contractual. Depending on your status, this course can be fully financed. Contact us.

Registration with the CFA de l'Académie de Nice: cliquez ici

Assessment of the application by the UFA Jeanne et Paul Augier

Interview by appointment

In apprenticeship: The training is accessible up to 3 months after the start of the course, subject to validation of your application, the assignments given in the host structure (diploma compliance) and available places

from 1 Sep 2025 to 30 June 2027.