BTS Tourism

• Informing and advising French and foreign customers on tourism-related services;
• Finalising the sale of these tourist services and ensuring commercial follow-up;
• Creating and promoting tourist products;
• Welcoming and accompanying tourists;
• Collecting, processing and distributing information related to the tourism sector.
  

The course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote hands-on, progressive learning.

BC01 – Managing customer relations in the tourism sector

• Reception, advice and support for customers
• Sale and follow-up of tourism services
• Compliance with legal and ethical standards
• Assessment of service quality
• Management of tourist groups

BC02 - Development of a tourism service

• Analysis of the market and the tourism environment
• Design and organisation of services
• Selection of and negotiation with service providers
• Development of offers and pricing policy
• Marketing and evaluation of services

BC03 - Management of tourism information

• Monitoring and analysing tourism information
• Managing and updating databases
• Producing and disseminating information
• Securing and archiving data

BC04. General Knowledge and Expression

BC05 Communication in Modern Foreign Languages (LVA): English
BC06. Communication in Modern Foreign Languages (LVB): Modern Foreign Language B (Italian, German, Spanish); for other languages, please contact us
BC07. Tourism and Regions
BC088 SST (First Aid at Work)
Professional development workshops

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor learning to each individual’s needs.

A work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real working world.

• Diploma from the Ministry of Higher Education and Research Level 5

Find out more about this qualification (RNCP37890, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

A-levels (general, technological or vocational in the relevant specialism)

Strong motivation based on a realistic understanding of the profession, a willingness to engage with others, good written and oral communication skills, and a reasonably good command of English.

8 people

• Mixed training

• Personalised course
• Group lessons
• Combined face-to-face and distance learning
• Classroom examination

• Resource centre
• Room equipped with networked computer workstations
• Plateforme Learning Management System
• Unmarked room with video projector

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

Beneficiary satisfaction is taken into account during and at the end of training.

Possibility of post-training support.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Equivalences and gateways: to be considered on a case-by-case basis depending on the candidate's background.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Assessments are organised throughout the course and at the end of the programme, in accordance with the qualification framework. Assessment tests may take the form of in-course assessments (CCF) and/or final examinations.

Support with exam preparation is provided throughout the course to help candidates succeed.

This qualification is awarded following validation by the academic examination board.

If a candidate fails the qualification, they retain credit for the modules they have passed and may retake the remaining examinations at a later date. The modules passed remain valid for 5 years

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Positioning test by appointment.

Interview by appointment.

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Apprenticeship training: Training is accessible within a minimum of 48 hours subject to validation of your file and the position in the company (diploma compliance) and this until the end of the 1st month of the start of the action.

Contact us to register for a meeting.

Integration into employment in 4 types of company and/or organisation:

- tourism companies such as travel agencies (incoming and outgoing), tour operators, business centres, reservation centres, associative tourism structures, cruise ship port of call offices; a significant proportion of their activities may also be included in this category, such as theme parks and leisure sites, tourist or leisure vehicle rental companies, companies specialising in the sale of gift packs (tourism or leisure) ;

- territorial tourism bodies linked to local, regional, or even national or international institutions such as tourist offices, departmental and regional tourism committees, tourist development agencies, nature parks, semi-public companies in the tourism sector, heritage or tourism development associations (eco-museums, tourist routes, ....);

- passenger transport companies for part of their activity, such as coach operators; airlines and airport managers; sea and river carriers, cruise operators, cruise or marina managers; cable car managers ; rail transport operators;

- accommodation companies for part of their activity, such as holiday clubs and villages, open-air hotels, social tourism residences, hotel chains (for the tourism and seminar activities part), congress and business centres.

Access for people with disabilities

Catering

Transport

Success rate: 85% out of 7 people sitting the exam

Satisfaction rate: 100% out of 7 people who responded to our satisfaction survey

Overall rate of integration into employment: 85%

Integration rate into the target profession: 100%

Recommendation rate : 100% out of 7 people who responded to our satisfaction survey

Study continuation rate: 15%

Interruption rate during training: 0%

Termination rate for apprenticeship contracts: 0%

Added value of the establishment: company network available to trainees. Professional trainers from tourism companies. Courses and exam papers are based on real-life case studies carried out in the workplace