Acquire skills relating to complex diagnostic, preventive and corrective maintenance activities on vehicles equipped with internal combustion, hybrid and electric powertrains:
- complex preventive and corrective maintenance of vehicles;
- complex diagnosis of mechanical systems, powertrains and electronically managed, multiplexed systems and powertrain components of electric and hybrid vehicles;
- customer reception and follow-up;
- organisation of the after-sales workshop;
- marketing of services and products.
with ongoing consideration of the following imperatives:
- occupational health/safety imperative: this involves safeguarding people's health and ensuring the prevention of occupational hazards;
- environmental imperative: this involves applying current environmental standards;
- quality imperative: this involves contributing to the constant improvement of customer satisfaction by applying internal company procedures.
Vocational teaching modules:
BC01 - Carry out the diagnosis of vehicle systems
- Identify the malfunction
- Rank the hypotheses
- Apply a test and measurement protocol
- Propose corrective solutions adapted to economic, environmental and regulatory constraints
BC02 - Handle customer relations and the marketing of vehicle after-sales products and services
- Apply the principles of after-sales customer relations
- Market after-sales products and services
BC03 - Organise vehicle maintenance activities
- Planning and monitoring operations
- Monitoring aftersales performance indicators
- Contributing to the professional development of the team
BC04 - Carrying out corrective maintenance on vehicles
- Preparing a corrective operation
- Bringing systems up to standard
General education modules: French-communication; Mathematics; Physics and chemistry; English
Find out more about this qualification (RNCP41864, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.
Bac technologique (STI) ou général scientifique ou professionnel (MVA) ou niveau IV et 3 ans d'expérience professionnelle
12 people
Positioning prior to entry into training.
Equivalences and gateways, please consult us: accueil@greta-cfa-84.fr
Interviews, remediation with the educational referent and/or company referent during training.
Beneficiary satisfaction taken into account during and at the end of training.
Possibility of post-training support.
For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support by the TH referent.
Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.
In-course assessment (CCF)
Tests at the end of training (One-off assessment)
Possibility of validating one or more blocks of skills
In the event of partial validation of the certification, the period of validity of the modules obtained is : 5 years
To register: contact us or your advisor
accueil@greta-cfa-84.fr
Positioning test and interview by appointment: please come with an updated CV
Voews on Parcoursup
Pre-registration link: cliquez ici
For apprenticeship courses starting in September, the access deadline is from September to November (in special cases, please contact us).
Contact us to register for a meeting
accueil@greta-cfa-84.fr

The holder of this diploma can then work in manufacturers' networks (level 1 and 2 approved repairers) and independent players (car repair mechanics (MRA), car centres, fast repairers and tyre specialists)
Access the following professions:
- diagnostic technician;
- after-sales customer adviser;
- workshop team leader;
- workshop manager.
Continuing your studies with a professional licence
Access for people with disabilities
Accessible to people with disabilities(Rates calculated on course leavers)
* Reference period 01/09/2024 to 30/07/2025, calculated on the number of responses obtained
** Results calculated on the number of candidates submitted
Workshop receptionist, service advisor, team or unit manager, diagnostics technician, manufacturer's technical advisor are the most common jobs and functions in after-sales departments.
The vocational licences available (bac+3) concern the mechanical engineering sector (engineering sciences, industrial techniques pathway, electronic equipment) and the bodywork sector (technology, maintenance of multi-technology systems). A technical-commercial orientation can also be envisaged.
After 2 years of vocational baccalaureate Vehicle Maintenance option Public Works, Alicia began a salaried job in machine maintenance.
Passionate about motor vehicles, and confident of her potential, Alicia returned to training through apprenticeship to take a BTS Vehicle Maintenance option Private Vehicles. Top of her class in 2022, she now holds a leading position within the company that trained her.
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