BTS GPME - SME Management

At the end of their training course, holders of the BTS GPME will be able to:
- participate in the operational management of the company, particularly through their involvement in the management of relations with customers and suppliers in its administrative, human, accounting, and commercial aspects (managing relations with the SME's customers and suppliers)
- contribute to risk management and therefore ensure the company's long-term viability by adapting to changes in its environment (helping to manage the SME's risks)
- manage staff and help to develop human resources (managing staff and helping to manage the SME's human resources)
- help to improve the company's efficiency by improving its organisation, support and accompany its development by participating in the monitoring of activity through the production of information and the implementation of indicators submitted to management (support the operation and development of the SME)

The course is made up of skill blocks(BC)

BC01 - Managing relations with the SME's customers and suppliers
- Organising and conducting canvassing and responding to a call for tenders
- Dealing with the customer's request (from requesting a quote to following up unpaid bills)
- Informing, advising, guiding and dealing with complaints
- Researching and selecting suppliers, placing and checking purchase and capital orders.
- Monitor the accounts for commercial operations
BC02 - Participate in managing the SME's risks
- Monitor and support the implementation of "project" mode work
- Identify and assess the company's risks and propose corrective action, managing identified risks
- Assessing and monitoring the SME's financial risks in terms of cash flow
- Implementing a quality approach within the SME
BC03 - Managing staff and contributing to the SME's human resources management
- Ensuring administrative follow-up, preparing and communicating payroll data
- Participating in human resources management and contributing to the internal cohesion of the company's staff
BC04 - Supporting the operation and development of the SME
- Representing, analysing, improving the information system, improving "support" processes and organising and monitoring activities
- Participating in commercial development and building customer loyalty
- Supporting the deployment of the communication plan
- Analysing activity and producing and analysing financial information, design and analyse a management chart
- Identify the factors that explain commercial and financial performance
General culture, written and oral expression
- Synthesis and analysis of documents, points of view and argumentation
- Respect for the constraints of written language
- Adapt your oral communication to the communication situation
- Organise your speech: oral expression and interaction
Living Language 1
Report someone else's words or professional experience or your own experience, warn, concede and oppose, ask for clarification, propose a product, argue, make assumptions. Develop, both orally and in writing, an argument highlighting important points and details.
Economic, legal and managerial culture
- Analysis of situations facing the company, analysis of documentary databases
- Argumentation based on economic, legal and managerial concepts and methodologies
- Diagnosis to prepare decision-making

• Diploma from the Ministry of National Education and Youth Level 5

Find out more about this qualification (RNCP38363, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Technological, general or vocational baccalaureate or level IV and 3 years' professional experience.

Mixed-education training with pupils in initial training under school status

• Fully classroom-based training

• Group lessons

• Unmarked room with video projector

Positioning upstream of training entry.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Tests at the end of training (One-off assessment)

- Work alongside the head of an SME or a senior executive.
- Continue your studies in more targeted fields linked to business organisation and management: HRM, Accounting and Financial Management, etc.

Access for people with disabilities

Learning dynamics built on professional simulations.

1st training session, we have no Quality indicators.