BAC PRO Commerce and Sales Professions - Option A Animation and management of the commercial space

On completion of the course, the professional will be able to welcome, advise on and sell products and associated services, contribute to sales follow-up, participate in building customer loyalty and developing customer relations.

He/she will then be able to meet the requirements linked:

- to heightened competition between companies to win over an increasingly versatile customer base,

- to the more demanding expectations of a better informed and more responsive customer base,

- and to plural approaches to products and services favoured by the diversity of media and technologies used by retailers and consumers.

More specifically, he or she will have acquired the techniques and professional behaviours to participate actively in the running and management of a commercial unit.

He will have to demonstrate:

- a sense of welcome, listening skills and availability
- respect for behaviour and attitudes in line with the diversity of relational contexts
- respect for confidentiality and professional ethics
- rigour in the management and organisation of the sales area, in compliance with the rules of his company

He must be able to work as part of a team while demonstrating autonomy and responsibility. Lastly, he/she can take part in setting up and running sales events decided by his/her company and exploit the spin-offs.

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BC01 Advise and Sell:

- ensure sales intelligence

- carry out the sale in an "omnichannel" dynamic

- ensure the execution of the sale

BC02 Follow up sales:

- follow up the order and:or service

- implement the associated service(s)

- deal with customer appeals and complaints

- ensure customer satisfaction

BC03 Build customer loyalty and develop customer relations:

- process and exploit customer information or contact

- contribute to and evaluate actions to build customer loyalty and develop customer relations

BC04 Lead and manage the sales area:

- carry out pre-sales operations

- make the commercial unit attractive and functional

- develop the customer base

BC06 Prevention - Health - Environment

BC07Economics-.Law

BC08 Mathematics

BC09 and BC10 Modern languages A and B

BC11 French

BC12 History-Geography and moral and civic education

BC13 Applied arts and artistic culture

• Diploma from the Ministry of National Education and Youth Level 4

Find out more about this qualification (RNCP38399, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 1850 hours
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Preliminary vocational qualification (BPE), vocational training certificate (CAP) in the field or second year of secondary education completed with a validated transition to first year of secondary education or equivalent professional experience.

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30 people

Teaching method

• Fully classroom-based training

Teaching methods

• Group lessons

Equipment

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Monitoring and individualisation

Positioning prior to entry into training.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the Académie de Nice CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

In-course assessment (CCF)

Tests at the end of training (One-off assessment)

Total price incl. VAT: €22395.00
This price list is for information only. This price is indicative and non-contractual. Depending on your status, this course can be fully financed. Contact us.

Registration at the CFA de l'Académie de Nice: cliquez ici

Assessment of the application by the UFA du Parc Impérial

Interview by appointment
Apprenticeship: The course is available within a minimum of 48 hours, subject to validation of your application and availability of places, until the end of the 1st month of the course.

Enter into a continuity of studies:

- BTS Operational Sales Management

Enter employment in positions as:

- sales employee

- sales consultant, specialist salesperson, qualified salesperson

- sales advisor, sales consultant

- telephone advisor

- sales administration assistant

- account manager

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Access for people with disabilities

Accessible to people with disabilities
. The premises available for apprenticeship training can accommodate people with reduced mobility.

Catering

A school canteen and a foyer are available during term time. Outside school hours, there are a number of private restaurants around the school.

Transport

The establishment is served by the city bus and St Philippe station is a 20-minute walk away.

Success rate: 92.3%

Satisfaction rate: 86.8%

Breakdown rate of apprenticeship contracts concluded: 7.1 %

Study continuation rate: 63 %

Overall employment rate: 33.3 %

Integration rate into the target profession:69 %

Added value of the establishment:cliquez ici