BAC PRO Commerce and Sales Professions

At the end of their training, the professional will be able to welcome, advise on and sell products and associated services, contribute to the follow-up of sales, participate in building customer loyalty and developing customer relations.

Depending on the option chosen, they will have acquired the professional techniques and behaviour either to participate actively in the running and management of a commercial unit (option A*), or to prospect potential customers (option B**), .

Whichever direction he or she chooses, the professional will be able to meet the requirements linked:

- to heightened competition between companies to win over an increasingly versatile customer base,

- to the more demanding expectations of a better-informed and more responsive customer base,

- and to plural approaches to products and services favoured by the diversity of media and technologies used by retailers and consumers.

Advising and Selling:

- ensuring sales intelligence

- carrying out the sale in a "multi-channel" dynamic

- ensuring the execution of the sale

Following up sales:

- following up the order and:or service

- implement the associated service(s)

- handle customer appeals and complaints

- ensure customer satisfaction

Build customer loyalty and develop customer relations:

- process and exploit customer information or contact

- contribute to and evaluate actions to build customer loyalty and develop customer relations

Option A: lead and manage the sales area:

- carry out pre-sales operations

- make the commercial unit attractive and functional

- develop the customer base

Option B: Prospecting and developing the commercial offer

- researching and analysing information for exploitation purposes

- participating in the design of a prospecting action, implementing it, follow it up and evaluate it

- promote products and services

Economics-Law

Prevention - Health - Environment

Mathematics

Moving languages 1 and 2

French

History-Geography and moral and civic education

Applied arts and artistic culture

• Diploma from the Ministry of National Education and Youth Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP32208, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 3,550 hours, including 2,200 hours on the job and 1,350 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

BEP, CAP in the field or first general or equivalent professional experience.

18 people

Teaching method

• Fully classroom-based training

Teaching methods

• Personalised course
• Group lessons

Equipment

• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of entry to training.
Equivalences and gateways, please consult us: accueil@greta-cfa-84.fr

For beneficiaries with disabilities: examination of possible adaptations (reception, training and certification arrangements, compensation arrangements): contact: referent.handicap@greta-cfa-84.fr

Interviews, remediation with the educational referent and/or company referent during training.

Beneficiary satisfaction is taken into account during and at the end of training.

Possibility of post-training support.

Trainers with 3 years' higher education and significant experience in adult education.

Trainers experienced in individualising learning.

Contrôle en cours de formation (CCF)

Evuves en fin de formation (Évaluation ponctuelle)

Possibilité de valider un/des blocs de compétences

5 blocs de compétences à valider (dont 4 en domaines professionnels)

En cas de validation partielle de la certification, la durée de validité des modules obtenues est de : 5 years

Hourly rate incl. VAT: €11.00
. This price is indicative and non-contractual. Depending on your status, this course may be fully financed. Contact us.

Positioning test and interview by appointment: accueil@greta-cfa-84.fr

Pre-registration link: cliquez ici

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

Contact us to register for a meeting
accueil@greta-cfa-84.fr

Continuing your studies:

BTS Management commercial opérationnel - BTS Négociation et digitalisation de la relation Client - BTS Commerce International - BTS Technico-Commercial

Entering employment in positions as: Sales consultant, specialist salesperson, sales advisor, telephone advisor, sales administration assistant

Access for people with disabilities

Accessible to people with disabilities
.

• Number of learners *: 15

• Satisfaction rate *: 87%
  

Exam pass rate ** : 93%


• Integration rate at end of course *: 20%
  
  
• Continuation rate *: 67%
  
  
Break-off rate *: 0%

Drop-out rate * : 0%

* Reference period 01/09/2022 to 30/07/2023, calculated on the number of responses obtained

** Results calculated on the number of candidates submitted

• Openings: This training enables rapid integration into distribution companies (all sizes and all specialities), production companies with a sales area or any other organisation with a commercial purpose: Sales Assistant, Sales Adviser, Sales Consultant, Teleconsultant, Account Manager, Sales Representative.

• Further study: All Tertiary BTS such as BTS MCO, BTS NDRC, BTS Gestion de la PME, BTS CGO...

• Successful course: Mélissa, Eva, Brice and Baptiste have entered the BTS MCO and are preparing their exams for the 2024 session.

• Added value:

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