BAC PRO Reception professions

At the end of this training course professionals will be able to:

- help convey to customers and/or users the image and values of the company or organisation;

- use information and communication technologies more effectively;

- improve the quality of services by helping to diversify them;

- respond effectively to the requests of a better informed and more demanding clientele and public;

- comply with and implement standards and charters specific to reception.

The training course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote practical and progressive learning.

Module 1: Managing multi-channel customer reception for information, guidance and advice

- Managing multiple tasks simultaneously - Engaging with the public - Identifying and handling enquiries

- Managing visitor flows - Managing conflicts

Module 2: Managing information and organisational services

- Managing information - Managing internal and external services - Contributing to the implementation of reception-related projects

Module 3: Managing commercial relationships

- Contribute to the development of commercial relationships - Satisfy and retain the public - Handle complaints

Module 4 Health, Safety and Environmental Prevention

- Apply the problem-solving approach - Analysing a work-related situation in terms of risk, work processes and accidents - Proposing and justifying appropriate preventive measures - Responding effectively to an emergency situation

Module 5: Economics and Law

Module 6: Mathematics

Module 7: English (First Foreign Language) – CEFR Level B1

Module 8: Second Modern Language - CEFR Level B1

Module 9 French - Listening,

Block 10 History, Geography and Moral and Civic Education -

Block 11 Applied Arts and Artistic Cultures -

Module 12 Physical Education and Sport (for apprenticeship programmes only)

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

The work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Diploma from the Ministry of National Education and Youth Level 4

Further information on this qualification (RNCP38397, exact title of the qualification, name of the awarding body, date of registration of the certification) by clicking here.

Total duration of 1,940 hours, including 770 hours on the job and 1,170 hours at the training centre.

• All audiences

BEP, CAP in the field or first general or equivalent professional experience.

8 people

Teaching method

• Mixed training

Teaching methods

The training takes place in person at the centre, which provides the ideal setting for building group dynamics, encouraging interactive discussions between trainees and making use of professional equipment.

Equipment

• Room equipped with networked computer workstations

Monitoring and individualisation

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account the satisfaction of beneficiaries during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Assessments are organised throughout the course and at the end of the programme, in accordance with the qualification framework. Certification assessments may take the form of in-course assessments (CCF) and/or final examinations.

Support with exam preparation is provided throughout the course to help candidates succeed.

This qualification is awarded following validation by the academic examination board.

If a candidate fails to obtain the qualification, they retain the credits for the modules they have passed and may retake the outstanding examinations at a later date. The modules passed remain valid for 5 years.

Total price incl. VAT : 15210.00 €
Hourly rate incl. VAT : 13.00 Hourly rate including VAT: €13.00
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

Access to the following professions:

- Receptionist - Reception and/or information agent - Hostess - Hostess for events - Switchboard operator - Teleoperator, telephone advisor - Receptionist - Ground handling agent

Continue your professional studies with a tertiary BTS or possibly a DUT

.

Access for people with disabilities

Accessible to people with disabilities
. Access to premises and technical areas for people with disabilities or reduced mobility (ramps, lifts).

Catering

There are several snack bars and restaurants outside the Lycée.

Transport

The school is served by numerous city buses. Nice Thiers station is a 10-minute walk away. The school is also served by the Parc Impérial stop on the Chemins de Provence line.

- In-company assessment for most tests

- Training of teachers and trainers by National Education inspectors

- Network of partner companies to find work placements or employers

Success rate: 92%

Satisfaction rate: 99%

Employment rate: 68%