BAC PRO Reception professions

At the end of this training course professionals will be able to:

- help convey to customers and/or users the image and values of the company or organisation;

- use information and communication technologies more effectively;

- improve the quality of services by helping to diversify them;

- respond effectively to the requests of a better informed and more demanding clientele and public;

- comply with and implement standards and charters specific to reception.

The training course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote practical and progressive learning.

Module 1: Managing multi-channel customer reception for information, guidance and advice

- Managing multiple tasks simultaneously - Engaging with the public - Identifying and handling enquiries

- Managing visitor flows - Managing conflicts

Module 2: Managing information and organisational services

- Managing information - Managing internal and external services - Contributing to the implementation of reception-related projects

Module 3: Managing commercial relationships

- Contribute to the development of commercial relationships - Satisfy and retain the public - Handle complaints

Module 4 Health, Safety and Environmental Prevention

- Apply the problem-solving approach - Analysing a work-related situation in terms of risk, work processes and accidents - Proposing and justifying appropriate preventive measures - Responding effectively to an emergency situation

Module 5: Economics and Law

Module 6: Mathematics

Module 7: English (First Foreign Language) – CEFR Level B1

Module 8: Second Modern Language - CEFR Level B1

Module 9 French - Listening,

Block 10 History, Geography and Moral and Civic Education -

Block 11 Applied Arts and Artistic Cultures -

Module 12 Physical Education and Sport (for apprenticeship programmes only)

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

The work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Diploma from the Ministry of National Education and Youth Level 4

Further information on this qualification (RNCP38397, exact title of the qualification, name of the awarding body, date of registration of the certification) by clicking here.

• All audiences

BEP, CAP in the field or first general or equivalent professional experience.

10 people

• Mixed training

• Personalised course
• Group lessons
• Combined face-to-face and distance learning
• Classroom examination

• Resource centre
• Room equipped with networked computer workstations
• Plateforme Learning Management System
• Unmarked room with video projector

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Assessments are organised throughout the course and at the end of the programme, in accordance with the qualification framework. Certification assessments may take the form of in-course assessments (CCF) and/or final examinations.

Support with exam preparation is provided throughout the course to help candidates succeed.

This qualification is awarded following validation by the academic examination board.

If a candidate fails to obtain the qualification, they retain the credits for the modules they have passed and may retake the outstanding examinations at a later date. The modules passed remain valid for 5 years.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Positioning test by appointment.

Interview by appointment.

Contact us to register for a meeting.

Access to the following professions:

- Receptionist - Reception and/or information agent - Hostess - Hostess for events - Switchboard operator - Teleoperator, telephone advisor - Receptionist - Ground handling agent

Continue your professional studies with a tertiary BTS or possibly a DUT

Access for people with disabilities

Catering

Transport

- In-company assessment for most tests

- Training of teachers and trainers by National Education inspectors

- Network of partner companies to find work placements or employers

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Success rate: 85% out of 6 people sitting the exam.

Satisfaction rate: 100% out of 6 people who responded to our satisfaction survey

Overall job integration rate: 80%

Integration rate into the target profession: 80%

Recommendation rate: 100% out of 6 people who responded to our satisfaction survey

Study continuation rate: 20%

Interruption rate during training: 0%

Termination rate of apprenticeship contracts signed: 0%

Added value of the establishment: rooms equipped with computer stations, documentation and information centre, all amenities around the establishment (parking, bus stop, catering)