BAC PRO Reception professions

At the end of this training course professionals will be able to:

- help convey to customers and/or users the image and values of the company or organisation;

- use information and communication technologies more effectively;

- improve the quality of services by helping to diversify them;

- respond effectively to the requests of a better informed and more demanding clientele and public;

- comply with and implement standards and charters specific to reception.

Skill block 1 Managing multi-channel reception for the purposes of information, guidance and advice

- Simultaneously managing activities - Making contact with the public - Identifying and processing requests

- Managing flows - Managing conflicts

Skill block 2 Managing information and organisational services

- Managing information- Managing internal and external services-. Contributing to the implementation of reception-related projects

Skills block 3 Managing commercial relations

- Contributing to the development of commercial relations - Satisfying the public and building loyalty - Managing complaints

Health and environment prevention block

- Applying the problem-solving approach - Analysing a professional situation in terms of risk, by work, by accident - Propose and justify appropriate preventive measures - Intervene effectively in an emergency situation

Economics and law block

- Analyse the economic and legal organisation of professional activity - Report, orally or in writing, the results of analyses carried out

Mathematics block

- Search for, extract and organise information - Propose, choose and carry out a method of solution - Experiment, simulate, criticise a result, argue - Give an account of an approach, a result

English block (LV1) level B1 + of the CEFR

- Express oneself orally in a continuous manner - Interact in a foreign language - Understand a written document written in a foreign language

Language block 2 - level B1 of the CEFR

French block - Listen, react, express yourself - Read, analyse, write - Become a competent and critical reader - Confront knowledge and values to build their cultural identity

History geography and moral and civic education block - Apprehend the diversity of societies and the richness of cultures - Understand the issues involved in sustainable development - Identify the issues and constraints of globalisation - Identify civil, Identify civil, political, economic and social rights and duties

Applied arts and artistic culture block- Identify the essential characteristics of works, products, urban spaces or visual messages - Situate a work or production in its creative context - Master the basics of traditional and computer graphics tools

Physical and Sports Education block (for apprenticeship pathways exclusively)

• Diploma from the Ministry of National Education and Youth Level 4

Find out more about this qualification (RNCP32049, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

BEP, CAP in the field or first general or equivalent professional experience.

10 people

• Mixed training

• Personalised course
• Group lessons
• Combined face-to-face and distance learning
• Classroom examination

• Resource centre
• Room equipped with networked computer workstations
• Plateforme Learning Management System
• Unmarked room with video projector

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

In-training assessment (CCF)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more skill blocks

Exams at the end of training (One-off assessment)

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Positioning test by appointment.

Interview by appointment.

Contact us to register for a meeting.

Access to the following professions:

- Receptionist - Reception and/or information agent - Hostess - Hostess for events - Switchboard operator - Teleoperator, telephone advisor - Receptionist - Ground handling agent

Continue your professional studies with a tertiary BTS or possibly a DUT

Access for people with disabilities

Catering

Transport

- In-company assessment for most tests

- Training of teachers and trainers by National Education inspectors

- Network of partner companies to find work placements or employers

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Success rate: 85% out of 6 people sitting the exam.

Satisfaction rate: 100% out of 6 people who responded to our satisfaction survey

Overall job integration rate: 80%

Integration rate into the target profession: 80%

Recommendation rate: 100% out of 6 people who responded to our satisfaction survey

Study continuation rate: 20%

Interruption rate during training: 0%

Termination rate of apprenticeship contracts signed: 0%

Added value of the establishment: rooms equipped with computer stations, documentation and information centre, all amenities around the establishment (parking, bus stop, catering)