BAC PRO Reception professions

At the end of this training course professionals will be able to:

- help convey to customers and/or users the image and values of the company or organisation;

- use information and communication technologies more effectively;

- improve the quality of services by helping to diversify them;

- respond effectively to the requests of a better informed and more demanding clientele and public;

- comply with and implement standards and charters specific to reception.

Skill block 1 Managing multi-channel reception for the purposes of information, guidance and advice

- Simultaneously managing activities - Making contact with the public - Identifying and processing requests

- Managing flows - Managing conflicts

Skill block 2 Managing information and organisational services

- Managing information- Managing internal and external services-. Contributing to the implementation of reception-related projects

Skills block 3 Managing commercial relations

- Contributing to the development of commercial relations - Satisfying the public and building loyalty - Managing complaints

Health and environment prevention block

- Applying the problem-solving approach - Analysing a professional situation in terms of risk, by work, by accident - Propose and justify appropriate preventive measures - Intervene effectively in an emergency situation

Economics and law block

- Analyse the economic and legal organisation of professional activity - Report, orally or in writing, the results of analyses carried out

Mathematics block

- Search for, extract and organise information - Propose, choose and carry out a method of solution - Experiment, simulate, criticise a result, argue - Give an account of an approach, a result

English block (LV1) level B1 + of the CEFR

- Express oneself orally in a continuous manner - Interact in a foreign language - Understand a written document written in a foreign language

Language block 2 - level B1 of the CEFR

French block - Listen, react, express yourself - Read, analyse, write - Become a competent and critical reader - Confront knowledge and values to build their cultural identity

History geography and moral and civic education block - Apprehend the diversity of societies and the richness of cultures - Understand the issues involved in sustainable development - Identify the issues and constraints of globalisation - Identify civil, Identify civil, political, economic and social rights and duties

Applied arts and artistic culture block- Identify the essential characteristics of works, products, urban spaces or visual messages - Situate a work or production in its creative context - Master the basics of traditional and computer graphics tools

Physical and Sports Education block (for apprenticeship pathways exclusively)

• Diploma from the Ministry of National Education and Youth Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP32049, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

BEP, CAP in the field or first general or equivalent professional experience.

12 people

• Fully classroom-based training

• Group lessons

• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account the satisfaction of beneficiaries during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Tests at the end of training (one-off assessment)

In-course assessment (CCF)

Positioning test by appointment.

Interview by appointment.

Register with the link below:

cliquez ici

Contact us to register for a meeting.

Access to the following professions:

- Receptionist - Reception and/or information agent - Hostess - Hostess for events - Switchboard operator - Teleoperator, telephone advisor - Receptionist - Ground handling agent

Continue your professional studies with a tertiary BTS or possibly a DUT

Access for people with disabilities

Transport

Bus stop nearby in Briançon's southern shopping area

- In-company assessment for most tests

- Training of teachers and trainers by National Education inspectors

- Network of partner companies to find work placements or employers

New training course starting in September 2023!

The school's strengths: possibility of continuity of career path in tourism and/or commercial tertiary activities!

Our indicators can be consulted on the website : cliquez ici