OPERATIONAL ENGLISH - TOEIC telephone communication

• Develop fluency in speaking by expressing yourself fluently on the telephone, without apprehension!
  
• Acquire a good command of the key phrases and basic structures of a telephone exchange in English!
  
• Give a good image of your company while gaining in efficiency in oral communication!
  

SPECIFICITES OF A TELEPHONE INTERVIEW IN ENGLISH

Constraints of the tool, organising your workstation, adapting your voice, rhythm, style...

Structure of the telephone interview: organising calls, making contact (introducing yourself, identifying the person you are speaking to, asking the right questions, explaining the purpose of the call), polite expressions, concluding the interview

ACTIVE LISTENING: THE METHOD FOR MORE ENGLISH SPEAKING!

Understanding the request, rephrasing, acceptance and assimilation of the English speaker

HANDLING THE EXCHANGE IN ENGLISH

Managing communication time in English

Managing delicate situations: aggression/complaints...how not to lose your temper and your words!

• TOEIC certificate (ETS GLOBAL)

More information about this certification (RS6151, exact wording of the diploma, name of the certifier, date of registration of the certification) by clicking here.

• All audiences

Carry out a free assessment of your language skills to determine the training path best suited to your level!

10 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Unmarked room with video projector

Positioning upstream of training entry.

Education Nationale-certified instructors with significant experience in adult training, native and French-speaking instructors with professional specialisation, DCL (Diplôme de Compétence en Langue) accredited examiners. Our teams are also authorised to organise and administer TOEIC test sessions.

Tests at the end of training (One-off assessment)

Exercise your profession by using English on the telephone with complete ease!

Access for people with disabilities

Transport

Zone Tokoro, at the Intersport roundabout, take the route des Fauvins (between Chausséa on the left, SAMSE on the right) - drive 500 m - GRETA entrance on the left (white building + car park)

Individualised, interactive training in a professional context!

Success rate: