Hotel agent / Room attendant

To make hotel staff operational as floor staff.

- Compliance with procedures and health and safety rules

- Organisation and coordination of own work in a continuum of service

- Mastery of "core business"

- Effective communication with customers: functional relationship in French and English

Discovery and characteristics of the sector and the profession (21h)

- Professional vocabulary in French and English, the values and expectations of the profession;

-Typology of establishments, hotel and para-hotel procedures;

-Organisation of the activity, role of the room clerk, functional and relational links with other professionals, different departments and customers;

- Computer basics for processing restocking

Learning "core business" techniques (126 h)

- Procedures and organisation on the floor: trolley organisation, blank room, recouche room, cleaning of common customer areas, al blanket service, linen

- Lost and found: procedures, attitudes, confidentiality

- Stock management: hotel linen, guest linen, welcome products

- Training in self-checking

- Breakfast service

Relations and communication with guests (56h)

- From guest arrival to departure : welcome and accompaniment in both French and English;

- Customer expectations

- Conflict prevention and management

Safety techniques, professional gestures and postures (21h)

- Gestures and postures

- Fire safety

- Health and safety

Job search techniques (7h)

In-company work placement (70h)

Evaluation of learning and training, assessment (7h)

• Certification of prior learning

• All audiences

Motivation for the job, a taste for contact, good organisational skills and teamwork.

12 people

• Fully classroom-based training

• Personalised course
• In-company on-the-job training
• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account beneficiary satisfaction during and at the end of training.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

Possibility of post-training support.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

In-course evaluations (ICE)

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Interview by appointment.

Positioning test by appointment.

Professional integration in the hotel sector as a room clerk.

Access for people with disabilities

The establishment meets disabled access requirements (access ramps, lift)

Catering

A school restaurant and snack bar are available on the premises

Transport

In the town centre, close to the bus station and SNCF train station, as well as bus routes (Boulevard de Strasbourg, Place de la Liberté)

Very operational training

Quality relationships with host companies involved in placement periods

Satisfaction rate: 100%