Hotel agent / Room attendant

To make hotel staff operational as floor staff.

- Compliance with procedures and health and safety rules

- Organisation and coordination of own work in a continuum of service

- Mastery of "core business"

- Effective communication with customers: functional relationship in French and English

Discovery and characteristics of the sector and the profession (21h)

- Professional vocabulary in French and English, the values and expectations of the profession;

-Typology of establishments, hotel and para-hotel procedures;

-Organisation of the activity, role of the room clerk, functional and relational links with other professionals, different departments and customers;

- Computer basics for processing restocking

Learning "core business" techniques (126 h)

- Procedures and organisation on the floor: trolley organisation, blank room, recouche room, cleaning of common customer areas, al blanket service, linen

- Lost and found: procedures, attitudes, confidentiality

- Stock management: hotel linen, guest linen, welcome products

- Training in self-checking

- Breakfast service

Relations and communication with guests (56h)

- From guest arrival to departure : welcome and accompaniment in both French and English;

- Customer expectations

- Conflict prevention and management

Safety techniques, professional gestures and postures (21h)

- Gestures and postures

- Fire safety

- Health and safety

Job search techniques (7h)

In-company work placement (70h)

Evaluation of learning and training, assessment (7h)

• Certification of prior learning

• All audiences

Motivation for the job, a taste for contact, good organisational skills and teamwork.

12 people

• Fully classroom-based training

• Personalised course
• In-company on-the-job training
• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to the training course.

Interviews, remediation with the educational referent and/or company referent during the course.

Taking account of beneficiary satisfaction during and at the end of the training course.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support by the GRETA-CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Coursework assessments

Professional project

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Positioning test by appointment.

Interview by appointment.

Professional integration in the hotel sector as a room clerk.

Access for people with disabilities

Transport

Very operational training

Quality relationships with host companies involved in placement periods

Success rate: %

Satisfaction rate: 95%

Job placement rate: 80%

Recommendation rate by former trainees: 92%

Study continuation rate: 10%