Hotel agent / Room attendant

To make hotel staff operational as floor staff.

- Compliance with procedures and health and safety rules

- Organisation and coordination of own work in a continuum of service

- Mastery of "core business"

- Effective communication with customers: functional relationship in French and English

Discovery and characteristics of the sector and the profession (21h)

- Professional vocabulary in French and English, the values and expectations of the profession;

-Typology of establishments, hotel and para-hotel procedures;

-Organisation of the activity, role of the room clerk, functional and relational links with other professionals, different departments and customers;

- Computer basics for processing restocking

Learning "core business" techniques (126 h)

- Procedures and organisation on the floor: trolley organisation, blank room, recouche room, cleaning of common customer areas, al blanket service, linen

- Lost and found: procedures, attitudes, confidentiality

- Stock management: hotel linen, guest linen, welcome products

- Training in self-checking

- Breakfast service

Relations and communication with guests (56h)

- From guest arrival to departure : welcome and accompaniment in both French and English;

- Customer expectations

- Conflict prevention and management

Safety techniques, professional gestures and postures (21h)

- Gestures and postures

- Fire safety

- Health and safety

Job search techniques (7h)

In-company work placement (70h)

Evaluation of learning and training, assessment (7h)

• Certification of prior learning

• All audiences

Motivation for the job, a taste for contact, good organisational skills and teamwork.

16 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account the satisfaction of beneficiaries during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

In-course evaluations (ECF)

Professional project and skills attestation

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Professional integration in the hotel sector as a room clerk.

Access for people with disabilities

Very operational training

Quality relationships with host companies involved in placement periods