Reception specialising in luxury hotels

- To offer a rewarding first contact with hotel guests.

- To be the facilitator of top-of-the-range services.

- To provide reliable advice and service in line with the expectations of a demanding French-speaking and/or foreign clientele.

- To be part of a coordinated team working towards an establishment policy aimed at the quality of services and their development.

- To monitor, analyse and adapt his/her activity and report back to his/her hierarchy.

Integration period: Welcome, presentation of the training objectives, knowledge of the professional environment, awareness of sustainable development, adaptation of the training path

The training consists of 2 qualifying modules leading to professional skills certificates (CCP), supplemented by alternating periods in a company

Module 1 - Carry out hotel customer reception operations, including in English :

- Greeting customers at a hotel reception, taking into account their specific needs;

- Responding to booking requests for hotel services, contributing to profitability objectives;

- Carry out check-in and check-out operations for hotel guests, remedying any unforeseen circumstances

- Assist hotel guests in organising their travel and leisure activities;

- Sell hotel products and services, contributing to the development of the business.

Module 2 - Controlling and monitoring the activity of a hotel reception desk:

- Closing out the activity of a hotel reception desk at regular intervals, validating the supporting documents for accounting and analytical analysis;

- Managing the flow of information linked to the activities of a hotel reception desk, using different media, including English.

• Certification of prior learning

• All audiences

- Grade 12 or equivalent

- Fairly good level in English (Level B1)

- Visual memory, availability, sense of service, discretion, organisation and method, good presentation

- Professional project in line with training objectives

- Physical ability, standing, staggered working hours

12 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account the satisfaction of beneficiaries during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Professional project

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Integration into employment as a luxury hotel receptionist

Access for people with disabilities

Transport

Success rate: 90%

Satisfaction rate: 95%

Job integration rate: 85%

Recommendation rate by our former trainees: 95%

Study continuation rate: 20%

The institution's strengths: