Reception and sales in top-of-the-range stores

- Provide advice and information on "top of the range" products to encourage customers to buy into a brand, to make them aware of the value of the product, which is intrinsically linked to its history, excellence and the uniqueness of its design and manufacturing process.
- Improving one's own image and the quality of one's listening and presentation: sobriety, mastery of a neutral and polished language, mastery of the time and content of the exchange.
- Offering a welcome and service in English in advisory and sales situations

- Research,identification and presentation of high-end products (10 hours)
- The hotel and tourism sector
- Major brands: leather goods, jewellery, perfumery, haute couture
- Knowledge of the Luxury and Premium customer (10 hours)
- Savoir-être, appearances of the salesperson in luxury shops / luxury customer reception techniques and sales techniques (26 hours)
- Knowledge of foreign customers (10 hours)
- Professional communication situations in English (28 hours)
- Job search techniques (14 hours)

• Statement of skills and/or competencies

• All audiences

- Professional experience in sales

- Taste for contact and exchange

- Good level of oral expression in French

- Fairly good level of comprehension and oral expression in English (CEFR level B1)

• Fully classroom-based training

• Personalised course
• Group lessons

• Resource centre
• Equipped technical platforms
• Unmarked room with video projector

EN-certified teachers, Bac +3 trainers with significant experience in adult education, professional speakers

Trainers experienced in individualising learning.

Evaluation experts in observing and analysing results (mastery of skills).

Professional integration targeted at chains marketing branded and "top-of-the-range"

Access for people with disabilities

Dynamic training based on participants' professional experience.

Highly interactive training ("project" groups and contributions from professionals)