BTS SAM - Support for Managerial Action

At the end of their training course, holders of the BTS SAM will be able to:

- provide support to one or more managers, to a project team or to the staff of an entity, by carrying out interface, coordination and organisation assignments in the administrative field.

- through their proactive and facilitative action, contribute to the productivity and image of the entity as well as to the development of collaborative working.

- to carry out his/her duties in a national and international environment, with relational and behavioural requirements essential for interacting in a complex, intercultural and digitalised professional context.
- to manage files, contribute to the improvement of administrative processes, involving members of the entity but also partners of the organisation.

Optimising administrative processes
- conducting administrative action in support of the entity's members
- conducting administrative action as a file manager
- contributing to the sustainability of processes
- rationalising the use of the entity's resources

Project management
- formalising the project framework
- conducting information monitoring
- monitoring and controlling the project
- evaluating the project

Collaboration in human resources management
- managing the employment relationship
- implementing actions to improve the quality of life at work
- organising activities in the field of social relations
- mobilising tools to develop individual and collective performance

General culture, written and oral expression
- Synthesis and analysis of documents, points of view and argumentation
- Respect for the constraints of the written language
- Adapt your oral communication to the communication situation
- Organise your speech : oral expression and interaction

Living Language 1
Report someone else's words or professional experience or your own experience, warn, concede and oppose, ask for clarification, propose a product, argue, make assumptions. In both written and spoken form, develop an argument highlighting important points and details.
Present the advantages and disadvantages of various options in a clear statement, explain and defend your point of view, understand technical discussions in your field of activity, understand long, complex texts.

Living Language 2
Understand the main points when clear, standard language is used in regular business exchanges. Understand texts related to the professional environment, usual descriptions of activities. Give brief reasons and explanations for my professional projects. Take part without preparation in a professional discussion.Write simple texts with a professional content.

Economic, legal and managerial culture
- Analysis of situations facing the company, analysis of documentary databases
- Argumentation based on economic, legal and managerial concepts and methodologies
- Diagnosis to prepare decision-making

• Diploma from the Ministry of Higher Education and Research Level 5

Find out more about this qualification (RNCP34029, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Technological, general or vocational baccalaureate or level IV and 3 years' professional experience.

16 people

• Fully classroom-based training

• Group lessons

• Unmarked room with video projector

Positioning prior to entry into training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account beneficiary satisfaction during and at the end of training.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website (All the way down on the right of the first page).

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

In-course assessment (CCF)

Possibility of validating one or more skill blocks

For any information please click on the "request info" logo.

You will then receive the full application procedure by email.

Positioning test and interview by appointment.

Applications on Parcoursup.

Contact us to register for a meeting:

The dates of the information meetings are:

- on 4 and 18 March 2026

- on 1 and 29 April 2026

- on 13 and 27 May 2026

- on 10 and 24 June 2026

- on 8 July 2026

Access to the following professions:

- office manager,
- assistant (human resources, logistics, sales, marketing, etc.),
- recruitment officer, training officer, international relations officer, etc.,
- administrative technician,
- administrative assistant.

Continue your studies in a professional degree in one of the specialities specific to the professions listed above.

Access for people with disabilities

Transport

Results for the tertiary sector:

Success rate 2025: 67% out of 50 learners who responded to our survey

Satisfaction rate: 80% out of 50 learners who responded to our survey

Integration rate into employment : 80% following exchanges with the teaching team

Integration rate into the target profession: 100% following exchanges with the team

Recommendation rate: 90% out of 50 learners who responded to our survey

Study continuation rate: 20% following exchanges with the teaching team

Continuation rate: 50% following exchanges with the teaching team

Rate of absenteeism: 25% on all courses in the tertiary sector

Rate of breaches of apprenticeship contracts: 40% on all courses in the tertiary sector

Rate of dropouts: 14% on all courses in the tertiary sector

Our indicators can be viewed at: cliquez ici

Added value of the establishment: an experienced teaching team the site is an examination centre for the certification

To find out more about the professions:

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100% job access rate on the France Travail website 

To find out more about the risks of the job:

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For more information on learning:

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