TP - Medical and administrative assistant secretary - SAMA

The medico-administrative assistant secretary is the patient's first point of contact and works closely with the healthcare professionals in a medical facility.

At the end of the training course, the trainee will be able to:

• Welcome, inform and guide patients while respecting the rules of confidentiality and ethics
• Manage the administrative activities and planning of a medical structure
• Manage and monitor the patient file from an administrative and medico-administrative point of view
• Produce and process professional medical writings (transcription, (transcription, formatting, distribution)
• Coordinate information between the various players in the patient pathway
• Effectively use digital tools and business software
• Adopt an appropriate professional stance (communication, rigour, discretion, management of sensitive situations)

BC01 - Carrying out patient reception and routine administrative activities in a medical structure

• Greeting, inform and direct a patient
• Manage the schedules and diaries of healthcare professionals
• Perform the administrative and financial management of the patient
• Transmit administrative and medical information in writing internally and externally

BC02 - To assist health professionals in a medical structure in monitoring and coordinating patient care

• To ensure medico-administrative monitoring of patient records
• To transcribe, checking and formatting medical documents
• Instructing on access to the patient's medical file or preparing the elements

The professional qualification is made up of two blocks of skills known as Certificates of Professional Competence (CCP) which correspond to the activities previously listed.It is accessible by capitalisation of certificates of professional skills (CCP) or following a training course. Validation may be partial or total.

The validation tests comprise:

Professional situational test:03 h 45 min, based on a case study taking place in the fictitious context of a medical structure.

Part 1: written situational test (duration: 03 h 00)
Based on information and instructions, the candidate analyses professional situations, deals with files and produces the associated documents.

Part 2: oral role-play (duration: 00 h 45)
Based on pre-established scenarios chosen by the jury, the candidate has 15 minutes to prepare before dealing with two reception situations:

Physical reception situation (duration 10 minutes) and a telephone reception situation (duration 5 minutes):

The candidate has 15 minutes to draft, transmit the necessary documents to the interlocutors concerned and update a diary according to the scenarios chosen by the jury.

Technical interview:00 h 20 min

The jury questions the candidate on the work of the written situation and on non-assessed aspects of the skill "Carrying out the administrative and financial management of the patient".

Final interview: 00 h 15 min

Including time for discussion with the candidate on the professional dossier.

Total duration of the test for the candidate: 04 h 20 min

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP40800, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

There are no specific prerequisites, operational use of office software and customer management platform will be a plus.

Speaking a second language (English) will be a plus in the context of welcoming foreign beneficiaries

12 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking account of beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Equivalences and gateways: to be studied on a case-by-case basis depending on the candidate's background.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Tests at the end of training (One-off assessment)

In-training assessments (ECF)

Interview with a professional jury

Professional portfolio

In the event of partial validation of the certification, the period of validity of the modules obtained is : 5 years

Positioning test by appointment.

Interview by appointment.

Apprenticeship training: Training is available within a minimum of 48 hours, subject to validation of your application and the position in the company (diploma compliance), until the end of the 1st month in which the action begins.

• to 18 mai 2026 14h00
         GRETA - 13 avenue du stade - Sisteron

Further study

FCIL medical secretary

FCIL medical-social secretary

Medical and medical-social secretary (French Red Cross)

Sectors of activity:

• Public and private healthcare establishments such as hospitals, specialist hospitals, clinics...

• City-based structures such as doctors' surgeries, maisons de santé, health centres, medical imaging centres, medical analysis laboratories...

Type of jobs available:

• medical secretary

• medical assistant secretary

administrative and medical secretary

medical administrative assistant

Access for people with disabilities

1st training session, we have no Quality indicators.