This sandwich course is eligible for the CPF.
The reception and administrative officer works in a multi-tasking environment, playing an essential role in a company's reception and administrative activities. As a privileged point of contact, they help to create a positive first impression and facilitate exchanges within the company.
The receptionist is an important point of contact for both employees and external partners. They also play an active role in the quality of the company's communications, enhancing its image and relaying information. The relational dimension of this role is essential.
The duties of the reception and administrative management officer are divided between the front office (reception and management of visitors) and the back office (administrative management).
They work autonomously in handling routine interactions and administrative tasks, in compliance with established procedures. He/she has room for manoeuvre to resolve delicate or conflictual situations within the limits defined by his/her hierarchy. He/she is responsible for protecting the information transmitted, paying particular attention to confidentiality, in accordance with the structure's instructions and procedures. They must be able to organise their work according to the priorities set and the deadlines given.
The reception and administrative management officer interacts with a variety of internal contacts (staff, hierarchy, related departments) and external contacts (visitors, customers, suppliers, business partners).
These interactions lead them to adapt their discourse and attitude according to the audience encountered, whether this involves resolving simple requests or defusing tense situations.
The job of reception and administrative management officer is mostly sedentary, in reception areas but also within administrative departments.
The day-to-day use of digital tools such as CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), EDM (Electronic Document Management), shared diaries, electronic messaging systems and telephone switchboards means that skills need to be constantly updated in line with technological developments.Taking into account the special needs of visitors is required, including the necessary adaptations for people with disabilities. Finally, in their day-to-day work, the Reception and Administrative Management Officer adopts eco-responsible practices of energy and digital sobriety.
The professional qualification can be accessed by capitalising on the 2 professional skills certificates (CCP) that make it up, or following a training pathway and in accordance with the provisions set out in the Order of 22 December 2015, as amended, relating to the conditions for issuing the professional qualification of the Ministry responsible for employment.
BC01 - Manage the reception activities of a structure
- Provide physical and telephone reception services
- Manage complex reception situations
- Handle internal and external information flows
BC02 - Manage the administrative activities of a structure
- Take charge of routine administrative activities
- Ensure the administrative processing of files
- Handle routine complaints
Find out more about this qualification (RNCP41239, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.
A knowledge of digital tools will save time and make it easier to get to grips with the tools and documents useful to their profession.
A level BAC will facilitate learning.
12 people
Positioning upstream of training entry.
Interviews, remediation with the educational referent and/or company referent during training.
Taking account of beneficiary satisfaction during and at the end of training.
Possibility of post-training support.
For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.
In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.
Equivalences and gateways: to be studied on a case-by-case basis depending on the candidate's background.
Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.
Trainers experienced in individualising learning.
Tests at the end of training (one-off assessment)
In-training assessments (ECF)
Professional portfolio
Interview with a professional jury
Possibility of validating one or more blocks of skills
In the event of partial validation of the certification, the period of validity of the modules obtained is : 5 years
Positioning test by appointment.
Interview by appointment.
Apprenticeship or professional training contract: Training is available within a minimum of 48 hours, subject to validation of your application and the position in the company (diploma compliance), until the end of the first month of the course.
The job can be carried out in any type of organisation: private, public, voluntary, commercial or non-commercial, whatever the sector of activity.
Type of jobs available:
- Administrative assistant
- Administrative secretary
- Reception officer
- Reception secretary
Access for people with disabilities
Accessible to people with disabilitiesSatisfaction rate: 81% out of 7 people who responded to our satisfaction survey
Overall job integration rate: 63%
Integration rate into the target profession: 63%
Recommendation rate: 100% out of 7 people who responded to our satisfaction survey
Study continuation rate: 12.5%
Interruption rate during training: 12.5%
Termination rate for apprenticeship contracts: 0%
Our indicators can be consulted on the website : cliquez ici
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GRETA-CFA Alpes Provence
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