Professional qualification: Receptionist in hotels and open-air hotels

To bring together the skills and knowledge required to receive and welcome customers:
- welcoming customers to the reception service (in French and English)
- advising customers on how best to organise their stay
- promoting, communicating and selling the establishment's services
- processing booking requests for all hotel services (in French and English)
- managing and implementing customer arrival and departure operations
- closing the reception service's activity
- transmitting and updating information relating to the reception service's activity

This course is divided into two blocks of skills:

BC01 - Carrying out operations relating to customer stays

Welcoming, informing and advising customers
Processing reservation requests for hotel services
Carrying out operations for arrivals, check-in and check-out

BC02 - Assuring operations relating to monitoring the activity of the tourist establishment

Monitoring daily activity
Contributing to sales development
Contributing to monitoring the e-reputation

• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP38870, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 1,340 hours, including 890 hours in a company and 455 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Be motivated by this job, have a good image of it, be aware of and accept the conditions under which it is carried out and the responsibilities involved: staggered working hours, pressure management, periods of overactivity, prolonged standing, etc.)

Have a fairly good level of written and spoken English, a good level of written and spoken French, have a perfect command of basic mathematical operations (arithmetic, proportionality, ratios, simple equations).
If possible, experience of working in a hotel or customer reception area

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10 people

Teaching method

• Fully classroom-based training

Teaching methods

• Group lessons
• Classroom examination

Equipment

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking account of beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Interview with a professional jury

Tests at the end of the course (One-off assessment)

In the event of partial validation of the certification, the period of validity of the modules obtained is : 5 years

Hourly rate incl. VAT: €18.00
. This price is indicative and non-contractual. Depending on your status, this training can be fully financed. Contact us.

Interview by appointment.

Have a level in French A1

Have a level in English A2

Positioning test by appointment.

Apprenticeship training: Training is available within a minimum of 48 hours, subject to validation of your application and the position in the company (diploma compliance), until the end of the 1st month in which the action begins.

Getting into work as a hotel receptionist

Access for people with disabilities

Accessible to people with disabilities
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1st training session, we have no Quality indicators.