Professional qualification: Receptionist in hotels and open-air hotels

To bring together the skills and knowledge required to receive and welcome customers:
- welcoming customers to the reception service (in French and English)
- advising customers on how best to organise their stay
- promoting, communicating and selling the establishment's services
- processing booking requests for all hotel services (in French and English)
- managing and implementing customer arrival and departure operations
- closing the reception service's activity
- transmitting and updating information relating to the reception service's activity

This course is divided into two blocks of skills:

BC01 - Carrying out operations relating to customer stays

Welcoming, informing and advising customers
Processing reservation requests for hotel services
Carrying out operations for arrivals, check-in and check-out

BC02 - Assuring operations relating to monitoring the activity of the tourist establishment

Monitoring daily activity
Contributing to sales development
Contributing to monitoring the e-reputation

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP38870, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 525 hours, including 245 hours on the job.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Be motivated by this job, have a good image of it, be aware of and accept the conditions under which it is carried out and the responsibilities involved: staggered working hours, pressure management, periods of overactivity, prolonged standing, etc.)

Have a fairly good level of written and spoken English, a good level of written and spoken French, have a perfect command of basic mathematical operations (arithmetic, proportionality, ratios, simple equations).
If possible, experience of working in a hotel or customer reception area

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Teaching method

• Fully classroom-based training

Teaching methods

• Group lessons

Equipment

• Resource centre
• Room equipped with networked computer workstations
• Unmarked room with video projector

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Hourly rate incl. VAT: €14.00
. This price is indicative and non-contractual. Depending on your status, this training can be fully financed. Contact us.

Positioning test and interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

Getting into work as a hotel receptionist

Access for people with disabilities

Accessible to people with disabilities
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Transport

Zone Tokoro, at the Intersport roundabout, take the route des Fauvins (between Chausséa on the left, SAMSE on the right) - drive 500 m - GRETA entrance on the left (white building + car park)

10 places available.