Hotel Receptionist vocational qualification - Professional English

To bring together the skills and knowledge required to receive and welcome customers:
- welcoming customers to the reception service (in French and English)
- advising customers on how to organise their stay in the best possible way (in French and English)
- promoting, communicating and selling the establishment's services
- processing booking requests for all hotel services (in French and English)
- managing and implementing customer arrival and departure operations
- closing the reception service activity
- transmitting and updating information relating to the reception service activity

The training is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote practical and progressive learning.

• Welcoming and assisting customers in French and English, either in person or remotely, meeting their needs, handling complaints and ensuring their satisfaction.
• Advising guests on organising their stay, providing information on tourist attractions and booking services with partners.
• Manage arrivals and departures, bookings, payments, invoicing and monitoring the establishment’s occupancy rates.
• Monitor reception activities, check accounts, close the day’s accounts, produce activity reports, monitor online reputation and contribute to business development.

BC01 – Carry out operations relating to guests’ stays

• Welcoming and advising guests at reception
• Processing booking requests for hotel services
• Carrying out check-in and check-out procedures

BC02 - Close the day’s operations and contribute to the management of online distribution and the monitoring of the hotel’s online reputation

• Complete daily and monthly tasks
• Contribute to the management of online distribution
• Contribute to monitoring the hotel’s online reputation

Throughout the course, students receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

A work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real working world.

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP38870, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Be motivated by this job, have a good image of it, be aware of and accept the conditions under which it is carried out and the responsibilities involved: staggered working hours, pressure management, periods of overactivity, prolonged standing, etc.)

Have a fairly good level of written and spoken English, a good level of written and spoken French, have a perfect command of basic mathematical operations (arithmetic, proportionality, ratios, simple equations).
If possible, experience of working in a hotel or customer reception area

10 people

• Fully classroom-based training

• Personalised course

• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to the training course.

Interviews, remediation with the educational referent and/or company referent during the course.

Taking account of beneficiary satisfaction during and at the end of the training course.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support by the GRETA-CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

For this professional qualification, ongoing assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member examination panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination panel validates all or part of the Professional Qualification. In the event of partial validation, the professional competence certificates (CCP) (or competence modules) obtained are valid for a period of five years.

The candidate may subsequently complete the missing modules to obtain the Professional Qualification in its entirety.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Interview by appointment.

Positioning test by appointment.

Integration into employment as a hotel receptionist

Access for people with disabilities

• Number of learners *: 131

• Satisfaction rate *: 92%
  
  
• Exam pass rate *: 72%
  
Integration rate on completion of training *: 77%


• Study continuation rate *: 5%
  
  
• Break-up rate * : 42%
  
  
• Drop-out rate *: 9%

(Rate calculated on leavers from the course)

* Reference period 01/09/2022 to 30/07/2023, calculated on the number of responses obtained

• Openings :
  
  
• Hotel receptionist
• Residence receptionist
• Rotating receptionist
• Outdoor hotel receptionist
• Holiday village and hotel-club
• Night auditor
• Company concierge
• Reception clerk
• Reservation clerk

• Course continuation: /
  
  
Successful career path:
• After several years as a receptionist, Mr B became assistant manager of a hotel in Apt.

• Added value:
  

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