Professional Qualification: Hotel and Outdoor Accommodation Floor Attendant (TP)

The aim of this certification course is to qualify jobseekers as hotel and open-air hotel room staff. The hotel and open-air hotel room attendant is responsible for the upkeep of rooms, sanitary facilities and traffic areas in the accommodation department, complying with hygiene rules, safety principles and economy of effort. He/she takes instructions from his/her hierarchy concerning the day's objectives, specific tasks and remarks relating to the organisation of work. Supplies the room and bathroom with toiletries, towels and consumables. He/she checks that the equipment is working properly and reports any malfunctions or incidents to the hierarchy.

The training is organised into several skill modules, allowing for step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote hands-on, progressive learning.

BC01 – Maintaining guest rooms and contributing to improved customer service

• Maintaining guest rooms and communal areas
• Stocking and organising storage areas and the service trolley
• Contributing to the implementation and monitoring of accommodation services
• English - Maintain guest rooms and contribute to improving customer service

BC02 - Maintaining areas designated for guests and staff

• Maintaining public areas and service premises
• Contributing to the running of the linen room and laundry
• English - Maintain areas designated for guests and staff

Certification via a one-off assessment – 35 hours

Review, adjustment and evaluation of the programme - 21 hours

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor learning to each individual’s needs.

A work placement also enables participants to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology emphasises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real working world.

• Professional qualification from the Ministry of Labour Level 3

Find out more about this qualification (RNCP38547, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Literacy and numeracy skills

10 people

• Fully classroom-based training

The training takes place in person at the centre, which provides the ideal setting for building group dynamics, encouraging interactive discussions between trainees and making use of professional equipment.

• Educational flat
• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Equivalences and pathways: to be assessed on a case-by-case basis depending on the candidate’s background.

For participants with disabilities: training and certification arrangements may be adapted, with support provided by the disability liaison officer.

To help us improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Feedback on participants’ satisfaction is gathered during and at the end of the training.

Post-training support may be available.

Assessment prior to starting the training programme.

Interviews and remedial support with the educational advisor and/or the company liaison officer during the training programme.

Teachers certified by the French Ministry of Education, trainers with a three-year higher education qualification and significant experience in adult education, and professional practitioners.

Expert assessors specialising in observation and the analysis of results (mastery of skills).

Trainers with experience in tailoring learning to individual needs.

For this professional qualification, ongoing assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member examination panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination panel validates all or part of the Professional Qualification. In the event of partial validation, the professional competence certificates (CCP) (or competence modules) obtained are valid for a period of five years.

The candidate may subsequently complete the missing modules to obtain the Professional Qualification in its entirety.

Positioning test by appointment.

Show up with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Interview by appointment.

For continuing professional development, depending on your profile and circumstances, access will be granted within a maximum of 14 days after the start of the programme (please contact us for special cases).

• to 09 sep 2026 09h00
         Lycée Professionnel Gallieni - 142, rue Maréchal Lyautey - Fréjus

Please contact us to book a meeting.

To work in companies in the hospitality sectors.

Access for people with disabilities

Catering

Transport

For the work experience modules, trainees work in a teaching hotel / teaching room or hotel accommodation establishment under agreement with the training centre, with customer rooms equipped with technical equipment and resources, in line with the productions specified in the programme and the certification reference framework.

For the theory modules a room equipped with sufficient tables and chairs with flipchart, TV screen or video projector, sufficient computer equipment with office software and internet access.

As this is the first training session, we do not have any quality indicators.

The institution’s added value: Trainers from the professional world; a combination of theoretical teaching and practical simulations in professional settings