Professional qualification: Commercial Employee

On completion of their training, shop sales staff will be able to contribute to the attractiveness of the merchandising unit and satisfy demand, they make products available to customers. He (she) greets them attentively and responds to their requests in order to ensure their satisfaction and strengthen their loyalty.

• He (she) is responsible for stocking, showcasing the products in a department or sales outlet.
• He/she takes delivery of goods, takes part in stock-keeping, arranges products in accordance with the needs and expectations of customers, including the specific needs of people with disabilities.
• He/she guarantees the marking out and labelling of products on the shelf, constantly ensures the cleanliness of the department or sales outlet. He/she counts stock to prepare orders or carry out inventories.
• He/she facilitates commercial relations with customers, guides and advises them. He/she collects payments and processes customer orders placed online or in the shopping centre.
• He/she takes part in setting up commercial and promotional operations.

The job involves working in small, medium-sized or large food, non-food or specialist stores, in a noisy environment where temperatures can vary considerably. The job requires a lot of movement around the sales area and stockroom, with handling that may involve wearing protective equipment (PPE, CACES).

He/she works in compliance with the principles of safety and optimisation of effort and applies preventive measures against the risks associated with his/her working environment.

Through his/her day-to-day actions, he/she will participate in the fight against shrinkage and the implementation of his/her company's corporate social responsibility (CSR) policy.

Hospitality : Exploring professional conditions of practice: issues, mission, representation of the profession, social and environmental responsibility, tests and possible adaptation of the course

BC01 - Making the products of the retail unit available to customers in an omnichannel environment

• Stocking the retail unit
• Providing the retail presentation of products
• Contributing to stock management and optimising stocks
• Processing customers' product orders

BC02 - Greet customers and respond to their requests in an omnichannel environment

• Greet, inform and serve customers
• Contribute to improving the shopping experience
• Manage a checkout station and supervise self-service checkouts

Evaluation by role-playing and questions from the jury with production of a slide show

The professional qualification is accessible by capitalisation of professional skills certificates (CCP), each CCP is certifying

• Professional qualification from the Ministry of Labour Level 3

Find out more about this qualification (RNCP37099, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Proficiency in basic skills (reading, writing, arithmetic)

Access to training: after interview

• Fully classroom-based training

• Group lessons

• Unmarked room with video projector

EN-certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers

Integration into employment in jobs as:

- Shop assistant

- Superstore assistant, with responsibility for running a department.

- Multi-skilled self-service employee, department supply, cash and service salesperson, salesperson, commerce Dive....

ROME codes

• N1103 - Warehousing and order preparation
• N1105 - Manual handling of loads
• D1507 - Self-service shelving
• D1106 - Food sales
• D1505 - Cashier staff

continuity of training pathway to level 4 on Professional qualifications or a Bac Pro "Trades in commerce and sales" option A or B or

Access for people with disabilities

- learning activities based as closely as possible on the conditions in which people work.

- a personalised pathway at the heart of a group learning system.

- validation throughout the support pathway based on and programmed according to each individual's progress.

- preparation for the final workplace test thanks to a large number of professional micro or macro simulations.