Professional qualification: Commercial Employee

On completion of their training, shop sales staff will be able to contribute to the attractiveness of the merchandising unit and satisfy demand, they make products available to customers. He (she) greets them attentively and responds to their requests in order to ensure their satisfaction and strengthen their loyalty.

• He (she) is responsible for stocking, showcasing the products in a department or sales outlet.
• He/she takes delivery of goods, takes part in stock-keeping, arranges products in accordance with the needs and expectations of customers, including the specific needs of people with disabilities.
• He/she guarantees the marking out and labelling of products on the shelf, constantly ensures the cleanliness of the department or sales outlet. He/she counts stock to prepare orders or carry out inventories.
• He/she facilitates commercial relations with customers, guides and advises them. He/she collects payments and processes customer orders placed online or in the shopping centre.
• He/she takes part in setting up commercial and promotional operations.

The job involves working in small, medium-sized or large food, non-food or specialist stores, in a noisy environment where temperatures can vary considerably. The job requires a lot of movement around the sales area and stockroom, with handling that may involve wearing protective equipment (PPE, CACES).

He/she works in compliance with the principles of safety and optimisation of effort and applies preventive measures against the risks associated with his/her working environment.

Through his/her day-to-day actions, he/she will participate in the fight against shrinkage and the implementation of his/her company's corporate social responsibility (CSR) policy.

The course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical application and assessment sessions to promote practical and progressive learning.

Introduction : Exploring the professional context: key issues, role, perception of the profession, social and environmental responsibility, assessments and possible adjustment of the programme

 BC01 - Making the retail unit’s products available to customers in an omnichannel environment 

• Stocking the retail unit
• Ensuring the retail presentation of products
• Contributing to stock management and optimisation
• Processing customers’ product orders 

 BC02 - Welcome customers and respond to their enquiries in an omnichannel environment 

• Welcoming, advising and serving customers
• Helping to improve the shopping experience
• Working at a till and supervising self-service checkouts 

Assessment through role-play scenarios and questions from the panel, with the production of a slideshow

 The professional qualification is obtained by accumulating professional competence certificates (CCPs); each CCP is a standalone qualification 

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

A work placement also enables learners to develop their professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Professional qualification from the Ministry of Labour Level 3

Find out more about this qualification (RNCP37099, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Proficiency in basic skills (reading, writing, arithmetic)

Access to training: after interview

• Fully classroom-based training

• Group lessons

• Unmarked room with video projector

EN-certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers

For this professional qualification, ongoing assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member examination panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination panel validates all or part of the Professional Qualification. In the event of partial validation, the professional competence certificates (CCP) (or competence modules) obtained are valid for a period of five years.

The candidate may subsequently complete the missing modules to obtain the Professional Qualification in its entirety.

Integration into employment in jobs as:

- Shop assistant

- Superstore assistant, with responsibility for running a department.

- Multi-skilled self-service employee, department supply, cash and service salesperson, salesperson, commerce Dive....

ROME codes

• N1103 - Warehousing and order preparation
• N1105 - Manual handling of loads
• D1507 - Self-service shelving
• D1106 - Food sales
• D1505 - Cashier staff

continuity of training pathway to level 4 on Professional qualifications or a Bac Pro "Trades in commerce and sales" option A or B or

Access for people with disabilities

- learning activities based as closely as possible on the conditions in which people work.

- a personalised pathway at the heart of a group learning system.

- validation throughout the support pathway based on and programmed according to each individual's progress.

- preparation for the final workplace test thanks to a large number of professional micro or macro simulations.