Professional Qualification: Reception and Administrative Management Officer

Upon completion of the training, holders of this qualification will be able to:

Carry out reception duties within an organisation
- Handle reception duties in person and over the telephone
- Manage complex situations at reception
- Handling internal and external information flows

Managing the administrative tasks of an organisation
- Carrying out day-to-day administrative tasks
- Processing administrative paperwork
- Handling routine complaints

The training course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions in order to promote practical and progressive learning.

BC01 Managing reception duties within an organisation

- Handling reception duties in person and over the telephone
- Managing complex situations at reception
- Handling internal and external information flows

BC02 - Managing the administrative activities of an organisation

- Undertaking day-to-day administrative tasks
- Processing administrative files
- Handling routine complaints

Cross-cutting skills

Organising one’s working environment and activities
Keeping abreast of technological and informational developments
Adapting to a variety of situations and people

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning experience to each individual’s needs.

The work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP41239, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 1,295 hours, including 845 hours on the job and 450 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Year 11, 12 or equivalent

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From 8 to 16 candidates

Teaching method

• Mixed training

Teaching methods

• Personalised course
• Group lessons
• Combined face-to-face and distance learning
• Classroom examination

Equipment

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking account of beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

For this professional qualification, in-training assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination board validates all or part of the Professional Qualification. In the event of partial validation, the certificates of professional competence (CCP) (or competence blocks) obtained are valid for a period of 5 years.

The candidate may subsequently complete the missing blocks to obtain the Professional Qualification in its entirety.

Total price incl. VAT : 5400.00 €
Hourly rate incl. VAT : 12.00 Hourly rate including VAT: €12.00
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

On completion of the course, you will be able to access the following jobs: secretary, administrative secretary, multi-skilled secretary, general secretary, administrative assistant, team assistant, company assistant.

You will be able to work in all types of companies, private, public establishments, associations and in all sectors of activity.
In large companies, the activity is centred on the specific features of the department in which it is carried out. In an SME or VSE, greater versatility is required.

Access for people with disabilities

Accessible to people with disabilities
.

- learning activities based as closely as possible on the conditions of professional practice.
- a personalised pathway at the heart of a group learning system.
- validation throughout the support pathway based on and programmed according to the progress made by each individual.
- preparation for the final professional simulation test thanks to numerous professional micro or macro simulations.

Success rate June 2024 session: 100%

Satisfaction rate June 2024 session: 90%

Job entry rate June 2024 session: 75%

Recommendation rate June 2024 session: 100%

Our indicators can be viewed on the website: cliquez ici