Professional Qualification: Reception and Administrative Management Officer

Upon completion of the training, holders of this qualification will be able to:

Carry out reception duties within an organisation
- Handle reception duties in person and over the telephone
- Manage complex situations at reception
- Handling internal and external information flows

Managing the administrative tasks of an organisation
- Carrying out day-to-day administrative tasks
- Processing administrative paperwork
- Handling routine complaints

The training course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions in order to promote practical and progressive learning.

BC01 Managing reception duties within an organisation

- Handling reception duties in person and over the telephone
- Managing complex situations at reception
- Handling internal and external information flows

BC02 - Managing the administrative activities of an organisation

- Undertaking day-to-day administrative tasks
- Processing administrative files
- Handling routine complaints

Cross-cutting skills

Organising one’s working environment and activities
Keeping abreast of technological and informational developments
Adapting to a variety of situations and people

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning experience to each individual’s needs.

The work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP41239, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 567 hours
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Year 11, 12 or equivalent

.

16 people

Teaching method

• Fully classroom-based training

Teaching methods

• Personalised course
• In-company on-the-job training
• Individual benefit
• Group lessons

Equipment

• Equipped technical platforms

Monitoring and individualisation

Positioning prior to entry to the course.

Interviews, remediation with the educational referent and/or company referent during the course.

EN-certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers

Trainers experienced in individualising learning.

For this professional qualification, in-training assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination board validates all or part of the Professional Qualification. In the event of partial validation, the certificates of professional competence (CCP) (or competence blocks) obtained are valid for a period of 5 years.

The candidate may subsequently complete the missing blocks to obtain the Professional Qualification in its entirety.

Hourly rate incl. VAT: €15.00
. This price is indicative and non-contractual. Depending on your status, this training can be fully financed. Contact us.

CV, covering letter, photo

interview and positioning, Pole Emploi ID number

Provide highest diploma

Registration in progress on 04 91 09 69 40

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

Meetings every Thursday from 9am to 12pm at the Lycée Saint Exupéry - 529 chemin de la Madrague Ville - 13015 MARSEILLE

Please bring your cover letter and CV, and a passport photo

.

On completion of the course, you will be able to access the following jobs: secretary, administrative secretary, multi-skilled secretary, general secretary, administrative assistant, team assistant, company assistant.

You will be able to work in all types of companies, private, public establishments, associations and in all sectors of activity.
In large companies, the activity is centred on the specific features of the department in which it is carried out. In an SME or VSE, greater versatility is required.

Access for people with disabilities

Accessible to people with disabilities
.

Transport

Métro line 2: Bougainville station
Bus line B2: St Louis Susini station
On foot 6 min

- learning activities based as closely as possible on the conditions of professional practice.
- a personalised pathway at the heart of a group learning system.
- validation throughout the support pathway based on and programmed according to the progress made by each individual.
- preparation for the final professional simulation test thanks to numerous professional micro or macro simulations.

Success rate: 50%

Satisfaction rate: 2.8/4

Job integration rate: 100% on completion of training

Recommendation rate by our former trainees: 2.9%

Study continuation rate: 50%

For further study, contact us for this information (equivalence, partial validation or studies)

Accessibility for disabled people