Conflict management, crisis management within a team.

At the end of the training course, learners will be able to:

• Identify sources of tension in a team.
• Recognise the weak signals of latent conflicts.
• Analyse roles, postures and conflict dynamics.
• Implement effective regulation strategies.
• Strengthen the relational quality and cohesion of the collective.

The training consists of several modules:

Module 1: Understanding conflict dynamics in teams

• Conflict typology: from divergence to open conflict
• Collective tension factors: roles, objectives, workload, recognition
• Individual functioning and interactions in a group
• Communication styles and emotional reactions in a tense context

Module 2: Professional posture and regulatory communication

• Clarifying relational and factual issues
• Active listening, reformulation and Nonviolent or benevolent Communication
• Preserving one's position without aggravating the conflict
• Managing disagreements in meetings or during shared assignments
• Role-playing situations of conflict in a team

Module 3: Long-term conflict resolution and prevention

• Collaborative resolution techniques: internal mediation, co-decision
• The role of the manager, referent or team leader
• Formalising a collective relational framework: rules, rituals, processes
• Tools to strengthen cooperation: feedback, recognition, regulation

• Certification of prior learning

• All audiences

None

8 people

• Mixed training

• Combined face-to-face and distance learning

• Room equipped with networked computer workstations

Beneficiary satisfaction is taken into account during and at the end of the training course.

For beneficiaries with disabilities: possible adaptation of training and certification procedures, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Occupational psychologist consultants.

Training certificate

Professional application

Access for people with disabilities

Transport

Tramway lines 2 and 3: République-Dames station
Or Metro line 2: Joliette station

Practical training based on the analysis of real, experienced cases.

Developing relational and emotional skills to manage conflict within a team

1st training session, we have no Quality indicators.