Managing email and planning with OUTLOOK - TOSA Certification

By the end of the course, learners will be able to promote productivity within a company, as well as collaboration. More specifically, they will be able to:

• manage the receipt and sending of emails in an organised and efficient manner
• organise business events,
• share calendars, contacts, information and notes.

Domain 1: Environment / Configuration

• Basic: Customise the interface (ribbon, navigation), add accounts and manage basic options. Manually archive emails to free up space.
• Operational: Adapt displays to optimise organisation. Configure security options and automate archiving.
• Advanced: Manage multiple accounts, optimise performance and use Outlook add-ins.
• Expert: Develop custom solutions with scripts, optimise security and data integration.

• Basic: Send emails with simple formatting and attachments. Organise the inbox with basic folders.
• Operational: Manage signatures, automatic replies and apply rules to automate email sorting.
• Advanced: Design advanced email templates, manage categories and use advanced filters.
• Expert: Automate interactions with scripts and optimise content management to improve email organisation.

• Basic: Create and manage simple appointments, send invitations and organise basic tasks.
• Operational: Schedule meetings by managing responses and customise recurring events.
• Advanced: Use advanced features such as categorisation and cross-application synchronisation.
• Expert: Integrate tasks and meetings with other project management tools and automate workflows.

• Basic: Add and organise contacts into groups. Create simple notes.
• Operational: Share contacts, organise notes and synchronise information.
• Advanced: Integrate contacts with CRM systems and exploit advanced notes.
• Expert: Customise contact management and optimise interconnection with other professional tools.

• TOSA certification

More information about this certification (RS6958, exact wording of the diploma, name of the certifier, certification registration date) by clicking here.

• All audiences

Possess an "initial" level in the use of OUTLOOK to claim certification , be at ease in the office environment and more broadly have basic written and oral communication.

8 people

• Mixed training

The course combines face-to-face and distance learning. Learning takes place through a mix of sessions at the centre, virtual classes, online resources and regular support from the trainer.

• Room equipped with networked computer workstations
• Plateforme Learning Management System

To help us improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

For participants with disabilities: training and certification arrangements can be adapted where necessary, with support from the disability liaison officer.

Participant satisfaction is assessed during and at the end of the training programme.

Interviews and remedial action with the educational liaison officer and/or the company liaison officer take place during the training programme.

Assessment takes place prior to the start of the training programme.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

To pass the certification, candidates must achieve one of the following levels:

• Basic (TOSA score of 351 to 550 points),
• Operational (TOSA score of 551 to 725 points),
• Advanced (TOSA score of 726 to 875 points),
• Expert (TOSA score of 876 to 1000 points)

If the score is below 351 points, the candidate will be awarded a certificate confirming they have sat the certification exam. However, this level does not constitute successful completion of the certification.

Test format:

• Adaptive algorithm: the difficulty of the questions adapts to the candidate’s level throughout the test
• IRT (Item Response Theory) scoring: score out of 1000
• Question types: Practical exercises simulating real-world scenarios in the Adobe Photoshop environment, as encountered in the workplace, and interactive activities (linking, drag-and-drop, clicking on areas, drop-down lists, etc.), Multiple-choice questions

Test format : 20 questions – 60 minutes 

Interview by appointment.

Positioning test by appointment.

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Skills in using Outlook are sought after and frequently mentioned in job advertisements as a professional email programme. The service sector is the most affected (secretaries, executive assistants, solicitors, bank advisers, etc.) but many other professions are also likely to need to use Outlook across the board in their day-to-day work.

Applying the techniques learnt during training to one’s professional duties.

Access for people with disabilities

Transport

Métro line 2 or 1: St Charles station
TER : Hyeres - Gare d Aubagne
On foot 25 min

- Modular and adaptive tests for better positioning.

- A combined consideration of starting level and "job" objectives.

- Free additional activities offered remotely.

- Regular and accurate progress statements.

- Certification adding to the employability of trainees at the end of the course.

- The possibility of taking the decision to follow this training yourself, thanks to the Personal Training Account.

1st training session, we have no Quality indicators.