CS Certificate of Specialisation in Front-of-House Services (formerly known as the ‘Mention Complémentaire’)

The "Mention Complémentaire Accueil Réception" is a one-year post-baccalaureate course that prepares students for the job of receptionist.

The training is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions in order to promote practical and progressive learning.

BC01 – Selling the establishment’s services

• Implementing tailored reception procedures
• Conducting negotiations
• Selling accommodation and the establishment’s services
• Implementing procedures for restoring the workstation to order
• Applying the company’s commercial procedures

BC02 - Administrative management of guests

• Implement and apply administrative and management procedures in accordance with current regulations
• Analyse and evaluate results and situations (quality assurance, customer loyalty)
• Process the customer’s file from booking through to departure
• Record, invoice, collect payment for and monitor the establishment’s sales

BC03 - Reception and communication

• Establish and maintain customer relations, from booking through to the customer’s departure
• Inform and provide information to the customer
• Send and receive information both within and outside the company
• Set up a process for researching and processing information
• Implement information procedures

Throughout the course, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor learning to each individual’s needs.

A work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real working world.

• Diploma from the Ministry of National Education and Youth Level 4

Find out more about this qualification (RNCP37921, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 1,025 hours, including 525 hours in a company and 500 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Bac technologique (STT) ou général ou professionnel ou niveau IV et 3 ans d'expérience professionnelle.

It is advisable to have a good ability to adapt to timetables, a keen sense of organisation, interpersonal skills as well as an interest in modern languages.

16 people

Teaching method

• Fully classroom-based training

Teaching methods

• Group lessons

Equipment

• Educational flat
• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account beneficiary satisfaction during and at the end of training.

Possibility of post-training support (continuation of diploma course towards, in particular, a BTS MHR or direct integration into employment)

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

National Education certified teachers, Bac +3 trainers with significant experience in adult education, professional contributors.

Expert assessors in the observation and analysis of results (mastery of skills).

Experienced trainers in the individualisation of learning.

Assessments are organised throughout the course and at the end of the programme, in accordance with the qualification framework. Assessment tests may take the form of in-course assessments (CCF) and/or final examinations.

Support with exam preparation is provided throughout the course to help candidates succeed.

This qualification is awarded following validation by the academic examination board.

If a candidate fails the qualification, they retain credit for the modules they have passed and may retake the remaining examinations at a later date. The modules passed remain valid for 5 years

Total price incl. VAT : 7500.00 €
Hourly rate incl. VAT : 15.00 €
Hourly rate incl. VAT : 15.00 Hourly rate including VAT: €15.00
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

Contact us to register for a meeting.

Access the following professions: receptionist

Work in companies in the following sectors:

• Independent and chain tourist hotels
• Hotel and tourist residences
• Holiday villages and leisure centres
• Spa and thalassotherapy centres with accommodation
• Para-hotel accommodation centres (nursing homes, sports training centres...)

Access for people with disabilities

Accessible to people with disabilities
. the establishment is accessible to the disabled (ground-floor rooms and lifts)

Catering

A canteen and the hostel cafeteria are available to trainees. We also have 3 application restaurants.

Transport

The Lycée Paul AUGIER is located 50 metres from Nice Saint Augustin railway station and is served by tram lines 2 and 3, bus and interurban bus (

Les internautes ont également consulté :
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BTS Tourisme - Nice
BTS Management en hôtellerie restauration - Option C Management des unités d'hébergement - Nice

No sessions over the last 2 years on the MC but equivalent level 4 training on receptionist profession

Structure indicators

Satisfaction rate: 100%

Success rate: 100%

Job integration rate: 60.4%