Communicating effectively in the workplace: Introduction to business communication

At the end of the training course, the learner will be able to:

• Identify the components of professional communication (verbal, para-verbal, non-verbal).
• Practise active listening and reformulation to limit misunderstandings.
• Adapting your language and posture to suit the person you are talking to (colleague, hierarchy, customer).

The course is made up of several modules:

1: Exchange fundamentals

• Welcome and tour de table: "Your day-to-day communication challenges".
• Topic: The pattern of communication and the noises (filters) that disrupt the message.
• Launch of the e-learning course.

2: Relationship Tools

• Module 1: The "3V" rule (Verbal, Vocal, Visual) and the importance of first impressions.
• Module 2 : Active listening: knowing how to be silent for better understanding.
• Module 3: Assertiveness: daring to say things without being aggressive or passive.
• Module 4: Netiquette and the telephone: communicating well via digital tools.

3 : Practice & Debriefing

• Role-playing: Simulations of everyday situations (asking for help, reporting a delay, presenting a project).
• Debriefing: Analysis of behaviour and adjustments by the trainer. -
• Evaluation: Final quiz to validate professional reflexes.

• Certification of prior learning

• All audiences

None

10 people

• Fully classroom-based training

The training takes place in person at the centre, which provides the ideal setting for building group dynamics, encouraging interactive discussions between trainees and making use of professional equipment.

• Unmarked room with video projector

Beneficiary satisfaction is taken into account during and at the end of the course.

Trainers experienced in individualised learning.

Mastering the codes of communication in the professional environment

Access for people with disabilities

• Soft Skills approach: A focus on behavioural skills, which are increasingly sought after by recruiters.
• Real-life situations: Training on concrete cases (answering the phone, greeting a colleague, passing on an instruction).
• Relational survival kit:Memory sheets on active listening and non-verbal communication.
• Access to online resources and digital tools for a better understanding and application of the concepts

1st training session, we have no Quality indicators.