CAP in Hotel-Café-Restaurant Marketing and Services

The holder of the certificat d'aptitude professionnelle "commercialisation et services en hôtel-café-restaurant" holds a position in the hotels, cafés-brasseries, restaurants sector.

He/she is able to:

- contribute to the welcome and well-being of French and foreign customers;
- provide services in hotels, café-brasseries, restaurants;
- prepare food in café-brasseries, hotels and restaurants;
- implement professional techniques specific to the activities ;
- contribute to the marketing of services;
- comply with current health and safety procedures;
- comply with the practices of the establishment in which you work and take account of the issues surrounding food and sustainable development

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BC01 - Organising services in hotel-café-restaurant

Receiving, checking and storing goods

Collecting all information and scheduling its activities

BC02 - Welcoming, market and provide service in hotel-café-restaurant

Welcome, take charge of and inform customers and contribute to the sale of services

Implement set-up and preparation techniques

Implement professional techniques, ensure the service and its follow-up

Communicate according to the professional context and respecting the customs of the profession

BC03 - French and history-geography-moral and civic education

BC04 - Mathematics and physics-chemistry

BC05 - Physical education and sport(for apprentices)

BC06 - Prevention-health-environment

Apply a method for analysing a situation from professional or everyday life and documentation

Relate a physiological phenomenon, an environmental issue, a regulatory provision, with a preventive measure

Propose a solution to resolve a problem related to health, the environment or consumption and argue for a choice

Communicate in writing and orally

Act when faced with an emergency situation

BC07 - Modern foreign language

• Diploma from the Ministry of National Education and Youth Level 3

Find out more about this qualification (RNCP38424, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 3,500 hours, including 2,700 hours on the job and 800 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Level 3ème or equivalent experience guaranteeing the ability to read and write French.

Good physical stamina and the ability to adapt to working hours are recommended. Organisational skills and good communication skills are also desirable.

10 people

Teaching method

• Fully classroom-based training

Teaching methods

• Personalised course
• Group lessons

Equipment

• Resource centre
• Equipped technical platforms
• Unmarked room with video projector

Monitoring and individualisation

Positioning prior to entering the course. If you have a CAP or higher, you can do the training in one year instead of two.

Interviews, remediation with the educational referent and/or the company referent during the course.

Acknowledgement of beneficiary satisfaction during and at the end of the course.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification procedures, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

In-course assessment (CCF)

Possibility of validating one or more skill blocks

Total price including VAT : 14400.00 €
Hourly rate : 18.00 Hourly rate including VAT: €18.00
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

Application pack to download or collect from GRETA-CFA

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

To work as a restaurant employee, waiter, bartender in:

• all catering sectors
• café-brasseries
• hotels

.

Access for people with disabilities

Accessible to people with disabilities
.

Success and job integration rates: 1st training session, we do not have quality indicators.

GRETA-CFA beneficiary satisfaction rate for the year 2024-2025: 89%

GRETA-CFA beneficiary recommendation rate for the year 2024-2025: 95%

GRETA-CFA success rate for the year 2024-2025: 86%

GRETA-CFA contract breach rate for the year 2024-2025: 11%

Our indicators can be consulted on the website: cliquez ici