Acquire the necessary qualification to develop the following skills:
Accompanying and coordinating the person's journey within the structure with a view to enabling them to obtain a response adapted to their needs, taking their choices into account
Participating in projects linked to the structure's activities and in the quality approach with a view to improving the service Contribute to the implementation of the structure's local policy with a view to devising appropriate responses to the challenges facing society
Collaborate in the management of the structure and the service with a view to adapting to foreseeable changes in the professions and promoting quality of life at work
.
Vocational education:
Skills block 01:Supporting and coordinating the person's pathway within the structure with a view to enabling them to obtain a response adapted to their needs, taking their choices into account
- Welcoming and accompanying people on their journey
- Implementing and monitoring administrative logistics to serve people
- Coordinating, leading and supervising teams to meet people's needs
- Developing customer relations to strengthen access to rights and services
- Implementing a documentary watch to adapt one's activity to the public and contexts
Skill block 02: Participating in projects related to the structure's activities and in the quality approach with a view to improving the service provided
- Designing and implementing a project approach
- Participating in the implementation of a quality approach
Skills block 03: Contribute to the implementation of the organisation's policy in the local area with a view to devising appropriate responses to the challenges facing society
- Identify the needs and demands of local populations
- Identify the role of the structure in the implementation of public policies
- Participate in the implementation of responses adapted to a type of public
Skill block 04: Helping to manage the structure and service with a view to adapting to foreseeable changes in the professions and promoting quality of life at work
- Providing support for financial logistics
- Helping to recruit staff
- Supporting changes in skills and working conditions linked to new organisations and new technologies
General education:
General culture and expression
Foreign language
Diploma from the Ministry of National Education and Youth
Level 5 (BTS)
Find out more about this qualification (RNCP36939, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.
Maximum total duration of 3,650 hours, including 2,300 hours in a company and 1,350 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.
All audiences
- Technological baccalaureate (STT) or general baccalaureate or vocational baccalaureate or hold a level IV qualification with significant professional experience.
5 people
Teaching method
Fully classroom-based training
Teaching methods
Personalised course
In-company on-the-job training
Group lessons
Equipment
Equipped technical platforms
Room equipped with networked computer workstations
Unmarked room with video projector
Monitoring and individualisation
Positioning upstream of entry to the training course.
Interviews, remediation with the educational referent and/or company referent during the course.
Taking account of beneficiary satisfaction during and at the end of the training course.
For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support by the GRETA-CFA TH referent.
Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.
Trainers experienced in individualising learning.
Tests at the end of training (One-off assessment)
.
Hourly rate incl. VAT: €12.00 .
This price is indicative and non-contractual. Depending on your status, this training can be fully financed. Contact us.
Positioning test and interview by appointment.
Download pre-registration file
Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.
from 2 Sep 2024 to 30 Jun 2026.
from 2 Sep 2024 to 30 Jun 2026.
Cette formation en alternance (en contrat d'apprentissage ou contrat de professionnalisation) peut être entièrement financée. Elle est ouverte également à d'autres publics et peut-être prise en charge par d'autres partenaires/financeurs. Nous contacter pour plus d'informations.
Cette formation en alternance (en contrat d'apprentissage ou contrat de professionnalisation) peut être entièrement financée. Elle est ouverte également à d'autres publics et peut-être prise en charge par d'autres partenaires/financeurs. Nous contacter pour plus d'informations.
from 1 Sep 2025 to 30 June 2027.
from 1 Sep 2025 to 30 June 2027.
Cette formation en alternance (en contrat d'apprentissage ou contrat de professionnalisation) peut être entièrement financée. Elle est ouverte également à d'autres publics et peut-être prise en charge par d'autres partenaires/financeurs. Nous contacter pour plus d'informations.
Cette formation en alternance (en contrat d'apprentissage ou contrat de professionnalisation) peut être entièrement financée. Elle est ouverte également à d'autres publics et peut-être prise en charge par d'autres partenaires/financeurs. Nous contacter pour plus d'informations.
Access careers as consultant manager, medical assistant, sector manager in home help services or social action advisor in mutual insurance companies, care structures, social action centres, youth protection services, medico-social establishments, personal assistance companies...
Continue your studies in a professional degree or degree in the health and social field.
Access for people with disabilities
Accessible to people with disabilities .
Professional experience of the team of EN teachers and GRETA-CFA trainers on this BAC PRO.
Pre-registration on the Netyparéo application portal:
This sandwich course is eligible for the CPF.
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