Professional Gouvernante Certificate

The holder of this professional qualification is responsible for the day-to-day upkeep of all the rooms and common areas of an establishment. He or she manages, leads and supervises floor staff in order to ensure the comfort and well-being of French and foreign customers.

BC01 - Organisation and control of room service

Determine requirements

Plan work

Prepare to welcome customers

Control the work of the team

Receive and follow up customers

Lead the team

Manage special or occasional situations

Perform exceptional work

BC02 - Managing equipment and products

Managing equipment, linen and products

Ensure the correct use of equipment, linen, supplies, products

BC03 - Management applied to room service

Check the conformity of deliveries, quantitatively, qualitatively

Remedy the various malfunctions

Solve unsatisfied customer requests

BC04 - Economic and legal environment in the hotel industry

Be informed about the establishment's activity

Cope with exceptional situations

BC05 - Modern language English

CECRL level B1+ skills

Express yourself orally continuously

Interact in a foreign language

Understand a written document written in a foreign language

BC06 - Expression and knowledge of the world

Produce and analyse various types of discourse

Produce and analyse media using different languages

Mobilise the culture acquired during the course to produce and analyse discourse and media

Construct a personal reflection based on proposed documents, coursework, reading and personal and professional experience

Construct a personal reflection based on the documents provided, coursework, reading and personal and professional experience

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• Diploma from the Ministry of National Education and Youth Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP37493, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 1,025 hours, including 525 hours in a company and 500 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Candidates for this diploma must provide proof of a period of professional activity: - either of five years spent full or part-time in a job related to the purpose of the diploma applied for, - or, of two years spent full or part-time in a job related to the purpose of the diploma applied for, if they hold a diploma or qualification classified at level V or higher included in the list provided in Annex II to this decree. For the purposes of these two years, the duration of the work contract of a particular type preparing for the vocational diploma carried out after obtaining a level 3 diploma or qualification may be taken into account.

16 people

Teaching method

• Fully classroom-based training

Teaching methods

• Personalised course
• Group lessons

Equipment

• Educational flat
• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of entry to the training course.

Interviews, remediation with the educational referent and/or company referent during the course.

Acknowledgement of beneficiary satisfaction during and at the end of the training course.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support by the GRETA TH referent

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National Education certified teachers, Bac +3 trainers with significant experience in adult education, professional contributors.

Expert assessors in the observation and analysis of results (mastery of skills).

Experienced trainers in the individualisation of learning.

Mixed assessment methods

- Tests at the end of training (one-off assessment)

- In-training assessment (CCF)

Professional portfolio

Interview with a professional panel

Possibility of validating one or more blocks of skills, the validity of which is acquired for life.

Total price incl. VAT : 7500.00 €
Hourly rate incl. VAT : 15.00 €
Hourly rate incl. VAT : 15.00 Hourly rate including VAT: €15.00
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

Send a CV and covering letter

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

Contact us to register for a meeting.

Access the profession of: Gouvernante d'étage or gouvernant d'étage

Exercer dans les entreprises des secteurs des Hôtels, résidences hôtelières, centres d'hébergement para-hôteliers et entreprises assurant une fonction d'hôtellerie ou d'hébergement.

Access for people with disabilities

Accessible to people with disabilities
. the establishment is accessible to the disabled (ground-floor rooms and lifts)

Catering

A canteen and the hostel cafeteria are available to trainees. We also have 3 application restaurants.

Transport

The Lycée Paul AUGIER is located 50 metres from Nice Saint Augustin railway station and is served by tram lines 2 and 3, bus and interurban bus (

Learning dynamics based on professional simulations and group involvement

Experienced trainers with expertise in the content and expectations of the diploma

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Year 2021(no session in 2022 and 2023)

Success rate: 75% (progressive form)

Satisfaction rate: 79%

Job integration rate: 50%

The establishment's assets:  The training is  provided within the lycée hôtelier d'excellence which benefits from hotel infrastructure (reception bank , application rooms, laundry..)