OPERATIONAL ENGLISH - TOEIC telephone communication

This course is eligible for the CPF.

More !

Show all

Aucune session programmée pour le moment.
Contactez notre équipe pour toute demande d'information.

Develop fluency in speaking by expressing yourself fluently on the telephone, without apprehension!
Acquire a good command of the key phrases and basic structures of a telephone exchange in English!
Give a good image of your company while gaining in efficiency in oral communication!

SPECIFICITES OF A TELEPHONE INTERVIEW IN ENGLISH

Constraints of the tool, organising your workstation, adapting your voice, rhythm, style...

Structure of the telephone interview: organising calls, making contact (introducing yourself, identifying the person you are speaking to, asking the right questions, explaining the purpose of the call), polite expressions, concluding the interview

ACTIVE LISTENING: THE METHOD FOR MORE ENGLISH SPEAKING!

Understanding the request, rephrasing, acceptance and assimilation of the English speaker

HANDLING THE EXCHANGE IN ENGLISH

Managing communication time in English

Managing delicate situations: aggression/complaints...how not to lose your temper and your words!

TOEIC certificate (ETS GLOBAL)

More information about this certification (RS7229, exact wording of the diploma, name of the certifier, certification registration date) by clicking here.

Maximum total duration of 400 hours
The duration of the course is indicative and will be determined according to your profile.

All audiences

Carry out a free assessment of your language skills to determine the training path best suited to your level!

8 people

Teaching method

Fully classroom-based training

Teaching methods

Personalised course
Group lessons

Equipment

Equipped technical platforms
Room equipped with networked computer workstations

Monitoring and individualisation

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking account of beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support by the TH referent.

EN-certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers

Tests at the end of training (One-off assessment)

Total price including VAT : 6000.00 €
Hourly rate including VAT : 15.00 €
Hourly rate including VAT : 15.00 Hourly rate including VAT: €15.00
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

.
Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

Exercise your profession by using English on the telephone with complete ease!

Access for people with disabilities

Accessible to people with disabilities
.

Individualised, interactive training in a professional context!

Our indicators can be consulted on the website : cliquez ici

More !

GRETA-CFA Alpes Provence

Pascaline BOUQUET
Vocational Training Advisor
T. 04 92 22 30 40
Mèl

Linda CHAOUCHE
Disability Officer
T. 04 92 52 55 70
Mèl